American Well Adds Psychiatry to the Nation’s #1 Telehealth App

BOSTON (September 15, 2016) American Well, a national telehealth technology and services company, announced today that its clinical partner, Online Care Group, has added psychiatry services in addition to its therapy services on Amwell, the #1 most downloaded app for video doctor visits.

Patients can now see U.S. board-certified psychiatrists on the Amwell app via scheduled appointments. The benefits of using Amwell for psychiatry include:

  • Self-scheduling: Unlike other apps and services, patients using Amwell can self-schedule appointments based on their availability.
  • Joint doctor appointments: The Multiway Video feature lets consumers securely invite third-party participants, such as a family member or significant other, into a live, video visit.
  • Real-time coordinated care: Behavioral healthcare can be coordinated alongside urgent care physicians who are also a part of the multi-specialty Online Care Group – the only collaborative online medical network nationwide.
  • Covered visits: Behavioral health services from Online Care Group, and offered on Amwell or select American Well partner apps, may be eligible for insurance coverage.

“Every year one in four people will deal with a mental health disorder, yet less than half of these individuals will actually receive treatment,” said American Well’s Vice President of Behavioral Health, Dr. Zereana Jess-Huff. “Mental healthcare is in desperate need of real solutions and telemental health can bridge that gap. With our reach and network – American Well currently serves 50 million covered Americans through Amwell and our work with major health insurers – telehealth will continue to serve as a real solution to severe access issues for mental healthcare.”

American Well’s psychiatry program is available to adults ages 18 and above. Immediate access to a psychiatrist with the Online Care Group on Amwell is available in Arizona, Colorado, Florida, Nebraska, North Dakota, and South Carolina. Additional states will be added each month with nationwide coverage expected in 2017. For up-to-date information on availability by state, please visit

For more information on American Well’s telehealth services, visit, or to make a virtual appointment with a psychiatrist in your area, visit

About Online Care Group’s Behavioral Health Services

The Online Care Group, American Well’s clinical partner, has provided behavioral health services as part of its core telehealth offering since Summer 2014. Currently more than 400 credentialed therapists see patients across the U.S. On average these behavioral health clinicians have 15 years of experience and are trained using evidence-based techniques. In September 2016, Online Care Group added psychiatry services to its offering with plans to roll it out across all States in the U.S. by end of 2016.

Therapists sees patients ages 10 and above; psychiatrists currently treat ages 18 and above. Concerns patients present often include: depression, anxiety, relationship challenges, and other life stressors. Visits are traditionally 45 minutes but can be made longer or shorter. Online Care Group behavioral health clinicians are only available by scheduled appointment.

About American Well

American Well transforms healthcare delivery through telehealth. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We deliver healthcare into people’s homes and workplaces through our work with top health plans, health systems and employers, as well as our telehealth app, Amwell. A patient using Amwell can connect to a board-certified doctor of their choosing in just minutes for a visit carried out over smartphone, tablet, kiosk, phone, or desktop.

American Well and Amwell are registered trademarks or trademarks of American Well Corporation in the United States and other countries. All other trademarks used herein are the property of their respective owners. For more information on our services, visit To download Amwell and have a doctor visit now, visit

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