Hybrid care solutions

Converge has provided our clinics with a virtual visit platform designed for healthcare which integrates with the electronic health record for an enhanced patient and clinician experience. We are pleased to partner with Amwell to deliver virtual visits to our patients at the moment this care is needed.

In collaboration with Amwell, we’ve developed a text-based program out of Amwell’s suite of automated care programs. It’s a chat functionality and you don't need to download an app, which we know is a barrier for a lot of patients. This is a way for us to check in on our patients with frequency without taking a staff member to do it.

I'm working with patients that may be experiencing suicidal ideation. I have to show that I'm keeping them just as safe as I would as if they were sitting across the table for me. [I can do that with] the Converge platform. If I have someone that I feel is not safe, I can use that pop out screen [to remain on screen with them] while also seeing their address. I can send help to them right away, and I never have to stop the care. Then because I’m in the EMR, I can see when they've actually arrived safely in the emergency room.