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Automated Care Programs

Amwell for providers:

Empower providers and care teams to scale patient support between visits.

Guiding patients to better outcomes

Amwell Automated Care Programs act as an extension of your care team, using intelligent, profile-driven and clinically based conversations to help you remotely monitor and manage patient care.

The Converge difference

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Engage patients between visits

Chat-based check-ins allow your providers and care teams to effectively engage with patients, proactively identify potential issues, and initiate necessary interventions and escalations when needed.

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Ensure care plan adherence

Patient-generated data gives you the assurance that patients are adhering to their treatment plans, and if a chat response indicates that they are not, care can be immediately escalated to a virtual or in-person visit.

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Improve operational efficiencies

Amwell Automated Care Programs are customizable to fit your providers’ unique needs, allowing them to deliver quality care while operating within their current care management processes and clinical workflows.

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  • 95%

    of consumers

    say virtual companions helped them manage their medical condition

  • 89%


    in premature treatment termination

  • 32%


    in hospital readmissions

  • $1M

    estimated cost savings

    per year due to ED readmission reduction

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Spotlight: Amwell ED Post-Discharge Program

Help patients better navigate their physical and mental health conditions following a visit to the emergency department. Through this program, your peers have reduced ED readmissions rates and seen substantial cost savings.

What your peers are saying...

With provider shortages and the high cost of clinical staff, our automated care programs are really making a big impact. We’re using our clinical staff at the top of their license. We don’t have nurses making outbound phone calls to check on a patient post discharge; that nurse is primarily focused on where that intervention needs to help, and we’re doing that in a timelier way than we could do otherwise.

Stacey Porter

Vice President, Digital Health Solutions, University Hospitals

With Amwell, virtual therapy visits could be launched straight from the patient’s phone without needing to download anything. Another important feature is the ability for therapists or clinicians leading group therapy to see all the patients on their screen while also having access to [Amwell’s] chat feature.

Susan Little

Clinical Coordinator, Cabell Huntington Hospital

Our clinicians have liked developing the automated care program and the thought that they could reduce some of the return visits to the emergency room and misunderstandings that can occur in a post-op, and ensure that families, parents, guardians know how to care for their child after they leave the hospital.

Suzan Voltz

Administrator of Telehealth, Nemours Children's Health

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Empower your patients to achieve better outcomes

Find out how you can use Amwell’s Automated Care Programs to scale care and help your patients achieve better outcomes. 

Contact us