Guiding patients to better outcomes
Amwell Automated Care Programs act as an extension of your care team, using intelligent, profile-driven and clinically based conversations to help you monitor and manage patient care.
Amwell for providers:
Automated Care Programs
Support patients throughout their care journey with a personalized virtual companion.
Ensure care plan adherence
Digital conversations keep patients connected with your health system, identifying issues earlier and escalating to resources and care teams when needed. Frequent check-ins, appointment and medication reminders, and educational content drive patient engagement and care plan adherence.
Scale services
Automated outreach, monitoring, and support reduces the admin burden on care teams and expands care team capacity, while also providing insights on patient-generated health data. Programs activate care team involvement when escalation is required.
Improve the experience
Patients
A seamless, white labeled experience for patients with profile-driven and clinically based conversations that can be accessed on any smartphone, laptop, or tablet - no login or download necessary.
Providers
Integrations for EHR, scheduling, call centers, and more empower care teams to operate within current care management processes and clinical workflows.
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95%
of consumerssay virtual companions helped them manage their medical condition
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89%
reductionin premature treatment termination
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69%
of consumersclosed a gap in care ACP Gaps in Care program
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48%
reductionin no-show and cancellation rates ACP Colonoscopy program
Text “Hello” to 77877
...to see how an Automated Care Program works.
Message and data rates may apply.
What your peers are saying...
With provider shortages and the high cost of clinical staff, our automated care programs are really making a big impact. We’re using our clinical staff at the top of their license. We don’t have nurses making outbound phone calls to check on a patient post discharge; that nurse is primarily focused on where that intervention needs to help, and we’re doing that in a timelier way than we could do otherwise.
Stacey Porter
Vice President, Digital Health Solutions, University Hospitals
Our clinicians have liked developing the automated care program and the thought that they could reduce some of the return visits to the emergency room and misunderstandings that can occur in a post-op, and ensure that families, parents, guardians know how to care for their child after they leave the hospital.
Suzan Voltz
Administrator of Telehealth, Nemours Children's Health
Related resources
Brochure Reduce readmission to the ER and drive down costs
Amwell Post-Discharge Program provides a personalized, chat-based virtual companion designed to help members feel more confident in understanding and managing their health after being discharged from a hospital.
Learn more
Brochure Support patients with a personalized virtual companion
Amwell Automated Care Programs empower providers and care teams to support their patients in better managing and monitoring their conditions throughout their care journey.
Learn more
Social Determinants of Health
Corporate Responsibility
Explore Amwell solutions that can help you address social determinants of health (SDOH) through enhanced access, whole-person care, and affordability options.
Secure healthcare grants & public funding
We support organizations in securing funding for investments into virtual care and digital health solutions that enable hybrid care to communities in need.
