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Amwell for providers:
Automated Care Programs

Designed by experts to improve patient experience, outcomes, and management of care with a personalized virtual companion.

Physician talking to a patient on a laptop

Personalized digital companion to enable the right care, at the right time

Our digital companion proactively keeps patients and providers connected between visits to ensure patients receive the right care at the right time. As an extension of the care team, automated chats provide clinically based conversations on any device. 

Help patients manage their care and monitor conditions and improve clinical outcomes by delivering condition-specific guidance, support, and education.  

digital care programs adherence

Ensure care plan adherence

Digital conversations keep patients connected with your health system, identifying issues earlier and escalating to resources and care teams when needed. Frequent check-ins, appointment and medication reminders, and educational content drive patient engagement and care plan adherence. 

scale services with digital care programs

Scale services

Automated outreach, monitoring, and support reduces the admin burden on care teams and expands care team capacity, while also providing insights on patient-generated health data. Programs activate care team involvement when escalation is required. 

digital

Improve the experience

Patients

A seamless, white labeled experience for patients with profile-driven and clinically based conversations that can be accessed on any smartphone, laptop, or tablet - no login or download necessary. 

Providers

Integrations for EHR, scheduling, call centers, and more empower care teams to operate within current care management processes and clinical workflows. 

Popular Autmated Care Programs

ED Post Discharge

Help patients stay connected to their health network and care team and better navigate their conditions following a visit to the emergency department. This program provides the support, tools, and guidance patients need to effectively adhere to their treatment plan and manage their symptoms. 

Chronic Conditions

Designed to support patients with chronic conditions between in-person visits this program supplies educational content through sophisticated intelligent, digital conversations. By proactively monitoring patient-generated health data the program identifies potential issues and flags necessary interventions while patients stay engaged updated and connected, encouraging adherence to treatment plans and preventing leakage. 

Gaps in Care

Identify and target patients with potential health risks without placing an additional burden on care teams. By automating outreach to patients with gaps in care, such as vaccinations, cancer screening or annual physicals, our program empowers providers to streamline operations while improving patient outcomes.   

Ready for the next level of care?

Our Whole Person Care suite integrates with Automated Care Programs to deliver an even more robust circle of care and improve patient experience with additional psychiatric and behavioral health support. These programs further boost patient engagement and care plan adherence across the full lifecycle of care.

What your peers are saying...

With provider shortages and the high cost of clinical staff, our automated care programs are really making a big impact. We’re using our clinical staff at the top of their license. We don’t have nurses making outbound phone calls to check on a patient post discharge; that nurse is primarily focused on where that intervention needs to help, and we’re doing that in a timelier way than we could do otherwise.

Stacey Porter

Vice President, Digital Health Solutions, University Hospitals
Our clinicians have liked developing the automated care program and the thought that they could reduce some of the return visits to the emergency room and misunderstandings that can occur in a post-op, and ensure that families, parents, guardians know how to care for their child after they leave the hospital.

Suzan Voltz

Administrator of Telehealth, Nemours Children's Health
SDOH a doctor enabling hybrid care with purpose

Social Determinants of Health

Corporate Responsibility

Explore Amwell solutions that can help you address social determinants of health (SDOH) through enhanced access, whole-person care, and affordability options. 

People working on healthcare grants and funding

Secure healthcare grants & public funding

We support organizations in securing funding for investments into virtual care and digital health solutions that enable hybrid care to communities in need.