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Amwell for providers:
Automated Care Programs

Support patients throughout their care journey with a personalized virtual companion.

Physician talking to a patient on a laptop

Guiding patients to better outcomes

Amwell Automated Care Programs act as an extension of your care team, using intelligent, profile-driven and clinically based conversations to help you monitor and manage patient care.

digital care programs adherence

Ensure care plan adherence

Digital conversations keep patients connected with your health system, identifying issues earlier and escalating to resources and care teams when needed. Frequent check-ins, appointment and medication reminders, and educational content drive patient engagement and care plan adherence. 

scale services with digital care programs

Scale services

Automated outreach, monitoring, and support reduces the admin burden on care teams and expands care team capacity, while also providing insights on patient-generated health data. Programs activate care team involvement when escalation is required. 

digital

Improve the experience

Patients

A seamless, white labeled experience for patients with profile-driven and clinically based conversations that can be accessed on any smartphone, laptop, or tablet - no login or download necessary. 

Providers

Integrations for EHR, scheduling, call centers, and more empower care teams to operate within current care management processes and clinical workflows. 

SDOH a doctor enabling hybrid care with purpose

Social Determinants of Health

Corporate Responsibility

Explore Amwell solutions that can help you address social determinants of health (SDOH) through enhanced access, whole-person care, and affordability options. 

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Text “Hello” to 77877

...to see how an Automated Care Program works.

Message and data rates may apply.

Amwell ED Post-Discharge Program

Spotlight: Amwell ED Post-Discharge Program

Help patients better navigate their physical and mental health conditions following a visit to the emergency department. Through this program, your peers have reduced ED readmissions rates and seen substantial cost savings.

What your peers are saying...

With provider shortages and the high cost of clinical staff, our automated care programs are really making a big impact. We’re using our clinical staff at the top of their license. We don’t have nurses making outbound phone calls to check on a patient post discharge; that nurse is primarily focused on where that intervention needs to help, and we’re doing that in a timelier way than we could do otherwise.

Stacey Porter

Vice President, Digital Health Solutions, University Hospitals
With Amwell, virtual therapy visits could be launched straight from the patient’s phone without needing to download anything. Another important feature is the ability for therapists or clinicians leading group therapy to see all the patients on their screen while also having access to [Amwell’s] chat feature.

Susan Little

Clinical Coordinator, Cabell Huntington Hospital
Our clinicians have liked developing the automated care program and the thought that they could reduce some of the return visits to the emergency room and misunderstandings that can occur in a post-op, and ensure that families, parents, guardians know how to care for their child after they leave the hospital.

Suzan Voltz

Administrator of Telehealth, Nemours Children's Health