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digital care platform

The Amwell Converge™ platform

Move from episodic telehealth transactions to a longitudinal hybrid care experience.

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Enabling hybrid care with one platform, one partner

We work with providers, payers, and innovators to achive their helathcare strategies and are commited to reliable execution today and in the future.

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Hybrid care: enabling growth by evolving approach

Client spotlight: Intermountain Health

Intermountain Health transitioned their Scheduled Visits to the Converge platform. Here, we showcase the values of hybrid care that Intermountain is seeing, including improved patient and provider experience, operational efficiencies, and support for organizational growth and community.

The Converge difference:

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Simplify the experience

  • Tailor the experience to your trusted brand 
  • Remove the need for app downloads, virtual waiting rooms 
  • Offer pre-visit price transparency with real-time eligibility  
  • Only show eligible services to each consumer 
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Increase efficiency

  • Balance supply and demand by intelligently matching consumers to providers 
  • Access on-demand clinician coverage when needed 
  • Embed digital and virtual capabilities into existing EHR workflows 
  • Keep consumers in network with integrated referral management and flexible network prioritization 
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Improve access, outcomes, and engagement

  • Help consumers navigate health conditions with chat-based virtual companions  
  • Provide always-on mental health support via evidence-based digital programs 
  • Drive better engagement through in-visit clinical program enrollment 
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  • 95%

    visit success rate

    with no technical issues

  • 99.9%

    uptime

    on Converge platform

  • 3X

    faster visit connection

    compared to Amwell legacy system

  • 90%

    patient/provider

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The Converge effect

See the impact the Converge platform is having on those who have already adopted the digital care enablement technology.

One platform for providers and payers

What your peers are saying...

As a longtime partner of Amwell, Elevance Health has been able to purposely grow our digital healthcare strategy... It's an exciting time for digital care delivery and we've never felt more prepared for the future. We look forward to a continued partnership with Amwell and to all the new doors that partnership will open.

Tricia Fringer

SVP & President, Anthem National Accounts

I'm working with patients that may be experiencing suicidal ideation. I have to show that I'm keeping them just as safe as I would as if they were sitting across the table for me. [I can do that with] the Converge platform. If I have someone that I feel is not safe, I can use that pop out screen [to remain on screen with them] while also seeing their address. I can send help to them right away, and I never have to stop the care. Then because I’m in the EMR, I can see when they've actually arrived safely in the emergency room.

Susan Little

Clinical Coordinator, Cabell Huntington Hospital

Converge has provided our clinics with a virtual visit platform designed for healthcare which integrates with the electronic health record for an enhanced patient and clinician experience. We are pleased to partner with Amwell to deliver virtual visits to our patients at the moment this care is needed.

Deb Muro

Chief Information Officer, El Camino Hospital

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