For payers:

Improve outcomes and margins with virtual-first health plans

VFHPs should: 

• Have a single entry point that leverages your brand.  

• Use virtual primary care as the mainstay of the experience to create longitudinal relationships between members and in-network providers. 

• Refer to other virtual and digital health programs by giving your provider groups the tools they need to easily make referrals from virtual primary care or urgent care visits. 

• Extend care beyond the visit using digital companions that engage members before, between, and after care to support condition-specific needs, uncover and identify potential issues sooner, and escalate care to avoid more costly emergencies. 

• Improved access to care: VFHPs promote member access to virtual and digital care options, especially for members in remote or underserved areas.  

• Cost savings: VFHPs reduce premiums and out-of-pocket expenses by reducing hospital readmissions, minimizing the need for physical infrastructure, and streamlining processes. 

• Improved member outcomes: The emphasis on preventive care, longitudinal care, and chronic condition management can lead to better health outcomes for members.  

This is an essential read for health plan executives and financial, technology and information, operations, and product management leaders. Whether you're in the initial stages of considering a VFHP or actively seeking ways to enhance your current offerings, this eBook is your go-to guide to digital health innovation. 

See more FAQs on our latest blog post, “What is a virtual-first health plan? Your questions, answered”.