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Amwell for payers:
Automated Care Programs

Designed by experts to improve the member experience, improve outcomes and reduce costly escalations.

Patient engaging with an automated care program

Personalized digital companion for optimal outcomes

Our digital companions proactively keep members and care management teams connected between visits to ensure members receive the right care at the right time. As an extension of the care management team, automated chats provide clinically based conversations on any device.  

Help members manage their care at scale to improve clinical outcomes with condition-specific guidance, support and education.  

keep patients connected with care teams, identifying issues earlier and escalating

Improve clinical outcomes

Digital conversations keep members connected with care teams, identifying issues earlier and escalating when necessary. Frequent check-ins, appointment and medication reminders, and educational content drive patient engagement and care plan adherence. 

health systems engine supports risk assessment so that members can be managed across the care continuum at scale

Reduce costs

Our proprietary member profiling and health systems engine supports risk assessment so that members can be managed across the care continuum at scale. Automated outreach, monitoring, and support provides members with the right care at the right time to reduce unnecessary calls and visits, while recommending earlier interventions prevents escalations. 

A seamless, white labeled experience for members

Improve member experience

A seamless, white labeled experience for members with profile-driven and clinically based conversations that can be accessed on any smartphone, laptop, or tablet - no login or download necessary. 

  • 89%

    reduction

    in premature treatment termination

  • 95%

    of consumers

    say virtual companions helped them manage their medical condition

  • $1M

    saved

    per year in unnecessary emergency room visits

  • 69%

    gaps in care

    closed

Popular Automated Care Programs

ED Post Discharge

Boost member engagement and support post-emergency department visits. Our program offers the tools and guidance for effective treatment adherence, symptom management, and prevention of ER visits or readmissions.

Chronic Conditions

Tailored for members with chronic conditions between in-person visits this program delivers educational content via smart digital conversations. By monitoring health data proactively, it identifies issues and prompts necessary interventions, keeping members engaged and connected for better treatment plan adherence.

Gaps in Care

Automate outreach to members with health risks to enhance preventive care. Our program targets gaps in care like vaccinations, cancer screening or annual physicals, reducing costs and enhancing clinical outcomes.

Ready for the next level of care?

Our Whole Person Care suite integrates with Automated Care Programs, to deliver an even more robust circle of care and improve member experience with additional psychiatric and behavioral health support. These programs further boost member activation, engagement and care plan adherence across the full lifecycle of care.
SDOH a doctor enabling hybrid care with purpose

Social Determinants of Health

Corporate Responsibility

Explore Amwell solutions that can help you address social determinants of health (SDOH) through enhanced access, whole-person care, and affordability options.