Swap digital silos for seamless care

Health plans are navigating rising consumer expectations, provider shortages, and a continued move toward value-based care. AI is accelerating this transformation — helping plans predict risk, automate workflows, and personalize member experiences to improve outcomes and efficiency.

Digital care solutions are helping plans expand reach to underserved populations, speed up access to providers and specialists, simplify care navigation, motivate wellness and preventive care engagement, and improve coordination, continuity, and quality across the member journey.

Point solutions can be valuable for addressing specific conditions, but most member populations have broad, complex needs. Health plans are not only managing their own mix of point solutions, but also those preferred by their ASO (administrative services only) groups — creating fragmented data, multiple contracts, higher administrative burden, and disjointed member experiences. The result is often higher costs and lower engagement, prompting many health plans to seek more integrated platforms that unify care and simplify oversight.

Disconnected care leads to delayed treatment, duplicative testing, missed preventive screenings, and lower member engagement. For health plans, this translates into weaker quality metrics, higher utilization costs, and reduced retention.

Unified digital care platforms integrate programs, services, and clinician networks into a connected ecosystem. Clinically, this gives providers a full view of each member’s health, enabling accurate diagnoses, earlier interventions, and better coordination. Members have greater access to connected medical and behavioral healthcare, improving their experiences and supporting engagement in preventive health and care plans. 
For health plans, unified care means healthier members, a lower total cost of care by keeping members out of expensive care settings, reduced administrative costs by consolidating contracts and payments with one partner, and flexibility to plug in the digital care programs they or their ASO groups prefer.

Whole-person care connects physical, behavioral, and social health in one integrated experience. Behavioral health and social drivers are closely tied to physical health — for example, mental health concerns like depression can reduce care plan adherence, while chronic conditions often heighten depression or anxiety. Addressing these factors together ensures better engagement and outcomes.

By addressing physical, behavioral, and social health holistically and proactively — and thanks to digital tools that scale across populations — health plans can increase access and coordination. Members get the support they need to stay healthy and prevent costly escalations, boosting clinical outcomes and lowering the total cost of care.

Traditional telehealth typically supports episodic, acute care encounters for urgent needs. Digital, whole-person care shifts the focus to long-term engagement and effectiveness — treating behavioral and physical health needs together, emphasizing prevention, and strengthening the longitudinal primary care relationship. Through AI-driven personalization, continuous and self-paced digital programs, and guided escalations to in-person care when needed, members stay on benefit, connected, and healthier over time.

By consolidating programs, services, workflows, and data into one environment, the Amwell Platform eliminates silos, reduces administrative overhead, and makes it easier for members to find, access, and stay engaged in care.

The Amwell Platform uses smart navigation, pre-visit questionnaires, and integrated data that identify member needs early and connect them to the right services. Amwell also offers nationwide, high-quality primary care, behavioral health, and specialty and chronic condition care through the Amwell Medical Group® — helping members stay engaged in prevention, early intervention, and long-term health management.

Amwell aligns with health plans on success metrics, integrates clinical data, and tracks engagement and follow-through with preventive screenings, test orders, prescription pickups, and care plans. AI-powered insights, shared clinical notes, and seamless referrals — championed by primary care and coordinated across specialists, behavioral health providers, care teams, and digital programs — all support sustained member engagement and better outcomes.

Amwell combines Therapy and Psychiatry visits with Digital Behavioral Health programs, offering self-guided tools, automated check-ins, and coaching support. Because these services are embedded within the platform and championed by primary care providers, members receive timely, connected behavioral healthcare as part of their whole-person health journey.

Yes. The platform seamlessly integrates third-party programs such as Musculoskeletal Care by Sword Health, Cardiovascular Care by Hello Heart, Cardiometabolic Care by Vida Health, and Virtual Second Opinions by Cleveland Clinic. This ensures health plans can offer a comprehensive, integrated suite of solutions.

AMG is Amwell’s national clinician group delivering Virtual Primary Care, Urgent Care, Therapy, Psychiatry, and chronic and specialty care services — filling network gaps where local resources may be limited.

AMG clinicians screen for barriers to care and healthy living such as transportation, food insecurity, and financial stress, then connect members to plan-preferred resources or social service networks. This ensures comprehensive support that drives engagement, equity, and outcomes.

Unifying digital care reduces vendor contracts, eliminates duplicate systems and redundant fees, and simplifies workflows — cutting administrative burden while improving efficiency.

Health plans partnering with Amwell see strong ROI through higher member engagement and satisfaction, increased in-network utilization, and improved clinical and financial outcomes. By streamlining care navigation and enabling more proactive, connected experiences — often powered by AI — plans achieve measurable cost savings, stronger member relationships, and greater member loyalty.

With a modular platform and proven implementation team, most health plans can launch core services in a few months and scale rapidly as needs evolve.

Amwell meets strict HIPAA and HITRUST standards, with secure integrations into health plan systems and enterprise-grade protections for member data.

A single, unified platform and personalized outreach connect members across their entire health journey. This eliminates the friction of multiple logins or disjointed apps, keeping members within the health plan-branded environment and fully engaged in care.

Yes. Amwell combines virtual visits for Therapy and for Psychiatry with Digital Behavioral Health programs to expand timely access, reduce wait times, and close critical gaps in mental health and wellbeing support.

Through Amwell’s partnership with Cleveland Clinic, members gain rapid access to world-class specialists without leaving the Amwell Platform — improving diagnostic accuracy, care plans, and peace of mind while avoiding costly delays or unnecessary treatments.

Real-time dashboards, predictive analytics, and care management tools give plans visibility into utilization, outcomes, cost savings, and quality performance, enabling continuous improvement. Our reporting aggregates outputs from both Amwell’s native programs and its partner solutions so that you can see everything in one place.

Amwell’s unified care platform evolves with health plan needs — adding new services, scaling programs, and integrating with leading digital health innovators to future-proof whole-person care models and other strategic approaches.