Case Study How virtual care drove repeat visits & ED diversion

In this case study, learn how Triple-S Salud, Puerto Rico’s largest health plan, partnered with Amwell to launch a virtual care solution that improved access, increased repeat visits, and significantly reduced unnecessary emergency department (ED) utilization. By implementing TeleConsulta MD, Triple-S addressed specialist shortages, expanded access to care, and delivered a reliable, scalable alternative for members resulting in 15% ED diversion and strong member engagement, with many patients returning for repeat visits.