Anthem Blue Cross Medi-Cal Health Plan Consumers Can Now Use LiveHealth Online to Access Healthcare Through Telehealth

SACRAMENTO, Calif.–(BUSINESS WIRE)–Anthem Blue Cross is now offering its Medi-Cal consumers the option to use telehealth as a no-cost, covered benefit through Anthem’s telehealth platform, LiveHealth Online. By using a smartphone, tablet or computer that has a webcam, Anthem Blue Cross Medi-Cal consumers can log into LiveHealth Online’s website or mobile app to visit with board-certified doctors, licensed therapists, psychologists and psychiatrists. These online video sessions offer a private and secure option for accessing non-emergency medical care and behavioral health support from the comfort of home.

“Extending Anthem’s LiveHealth Online platform to Anthem Blue Cross Medi-Cal consumers is another way we are making healthcare simpler and easier to access,” said Dr. Barsam Kasravi, chief medical officer of Anthem Blue Cross Medicaid Health Plan. “LiveHealth Online is a great option for people who may not be able to access healthcare services, whether it is because they need care after-hours, because they live in remote or rural areas, or if they simply do not have transportation to get to a doctor’s office. Through LiveHealth Online, individuals and families can access professional healthcare services for non-emergency conditions within minutes, or they can schedule telehealth visits to address behavioral health needs. This benefit can significantly improve access to care, including to behavioral healthcare, which has become critical in California.”

LiveHealth Online allows consumers to access doctors and therapists 24 hours a day, 7 days a week, 365 days a year, including holidays. Anthem Blue Cross Medi-Cal consumers across the state can simply log on to or download the LiveHealth Online mobile app, register their information and talk to a doctor without an appointment or long wait times. Visits with psychologists, therapists and psychiatrists require appointments, but can be conducted 7 days a week, including on nights and weekends.

LiveHealth Online makes it convenient to get quality medical care for common health conditions such as coughs, colds, cuts, bruises, sprains, strains and other non-emergency/non-life threatening issues. It also expands options for accessing behavioral health resources, which may be hard to find or access. Also, if needed, prescriptions and/or prescription refills can be provided by LiveHealth Online’s board-certified doctors and be sent directly to a consumer’s pharmacy of choice. After each LiveHealth Online session, a summary of the visit is created and can be forwarded by the patient to their primary care doctor to support continuity of care and collaboration among healthcare providers.

Additionally, Anthem Blue Cross consumers in California who speak Spanish have the option to visit with Spanish-speaking doctors and clinicians by using LiveHealth Online’s Cuidado Médico option. Cuidado Médico doctor visits are available from 7 a.m. to 11 p.m. 365-days a year, including holidays. To learn more about Cuidado Médico, please visit

To learn more about LiveHealth Online or to register and access telehealth services, Anthem Blue Cross Medi-Cal consumers can visit

About LiveHealth® Online

LiveHealth Online is a leading telehealth tool providing consumers with convenient access to U.S.-based board-certified doctors and licensed therapists via live video chat on their smartphone, tablet or computer with a webcam. Healthcare providers using LiveHealth Online can diagnose, treat and write a prescription. Since its launch in 2013, hundreds of thousands of consumers have signed up for and had video visits using LiveHealth Online with registrations and usage growing daily. LiveHealth Online is the trade name of Health Management Corporation, a subsidiary of Anthem, Inc. For more information, visit

About Anthem Blue Cross Medicaid Health Plan

Anthem Blue Cross of California, dba Anthem Blue Cross Medicaid Health Plan, helps improve health care access and quality for approximately 1.2 million Californians by developing innovative care management programs and services. Anthem Blue Cross’ top priority is the health and well-being of our members and we are committed to providing members with access to comprehensive health care. Through health education and community outreach programs, members are empowered to choose and sustain a healthy lifestyle. Anthem Blue Cross and Anthem Blue Cross Life and Health Insurance Company are independent licensees of the Blue Cross Association. ® ANTHEM is a registered trademark of Anthem Insurance Companies, Inc. The Blue Cross names and symbols are registered marks of the Blue Cross Association. To learn more, visit Also, follow us on Twitter at or on Facebook at


Anthem Blue Cross
Dionisia Malecki, Public Relations Director