Answer Health on Demand launches today

Largest online healthcare collaborative in Michigan providing comprehensive clinical services from independent practices

September 20, 2016 – Grand Rapids, MI – Today Answer Health on Demand,, formerly MiDirectCare, launches with an expanded suite of online services focused on expanding convenient, affordable access to health care in Michigan.

Answer Health on Demand is an online health care solution where patients suffering from common conditions can immediately see a certified provider “live” via secure two-way video from a smartphone, tablet or personal computer. Adding to the excitement, we now offer comprehensive clinical services from independent practices collaborating on one platform.

Online urgent care is available 24/7 and patients can see a doctor from the convenience of their home, office or even on vacation.  These visits are $45 and are covered by most Blue Cross Blue Shield of Michigan and Priority Health insurance plans.  The Answer Health on Demand app is available for Apple and Android devices and can be downloaded for free in Google Play and Apple stores, or by accessing

Answer Health on Demand was formed as a joint venture between Emergency Care Specialists and Answer Health in July 2016.  Services will include primary care, behavioral health, specialty care such as orthopedics and pediatrics, and wellness programming.  The service is powered by American Well, a leading national telehealth technology and services company.

“We created our telemedicine service to give community members access to high quality care and direction, along with improved convenience and affordability.”
— John Deveau, DO, MPH, Medical Director, Emergency Care Specialists, P.C.

“At Answer Health, we believe that a diverse community is a healthy community and we think this is true for our health care industry as well.  Patients are best served by local, independent physicians who collaborate with each other and larger health systems.”
— Khan Nedd, MD, Chief Executive Officer, Answer Health

“ECS is innovative in their approach to collaborating with organizations like Answer Health and American Well to make care easier to access and more affordable for the patients they serve, deepening their connection to their local communities.  We are proud to be their telehealth partner of choice and help power this new, comprehensive patient service.”
— Danielle Russella, President, Client Solutions, American Well

Answer Health on Demand features:

  • Connect easily over the web via PC, tablet or smartphone – from anywhere
  • Live “face to face” visits – scheduled or on-demand
  • Specially-trained, board certified physicians
  • Urgent, primary, and specialty care clinicians
  • Secure, HIPAA-compliant video
  • Intuitive, easy to use website and app

About Emergency Care Specialists

Emergency Care Specialists, P.C. (ECS), headquartered in Grand Rapids, Michigan, is the largest physician owned and physician governed emergency medicine practice in West Michigan.  Established in 1984, ECS has been a leader and innovator in emergency medicine for over thirty years and is one of the largest providers of Emergency Medicine including observation, sedation, and toxicology services in the the Midwest. ECS physicians staff emergency departments throughout West Michigan and treat over 325,000 patients annually.  ECS also participates in the education and training of Emergency Medicine residents in one of the oldest and most respected programs in the nation.

About Answer Health

Answer Health (AH) is a new Clinically Integrated Organization formed by independent physicians from across several existing physician organizations in West Michigan.  It was formed to support the efforts of independent physician practices to provide exceptional care – enhanced quality at reduced cost with high patient and provider satisfaction – and greater value to purchasers and the community.

About American Well

American Well transforms healthcare delivery through telehealth. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We deliver healthcare into people’s homes and workplaces through our work with top health plans, health systems and employers, as well as our telehealth app, Amwell. American Well and Amwell are registered trademarks or trademarks of American Well Corporation in the United States and other countries.

If you would like more information on Answer Health on Demand, or to schedule an appearance or interview, please contact Karen Bigelow at 720-237-7358 or

Please visit for more information.