Company Scored Highest in Telehealth Consultation, as well as Enrollment, Billing and Payment
Amwell® (NYSE: AMWL), a national telehealth leader, today announced that J.D. Power has named Amwell No. 1 in telehealth satisfaction among direct-to-consumer providers. Amwell ranked the highest in telehealth consultation, enrollment, billing and payment.
“We’re honored to be recognized as number one in telehealth satisfaction with direct-to-consumer providers by such a well-respected organization like J.D. Power,” said Roy Schoenberg, President and Co-CEO, Amwell. “While telehealth usage skyrocketed during the pandemic, its staying power will depend on patients and providers’ ongoing experience with it. We’re committed to making virtual care as easy and beloved as so many other online interactions, as well as an enhanced, full-connected element of in-person care.”
The J.D. Power 2020 U.S. Telehealth Satisfaction Study found that the overall customer satisfaction score for telehealth services is 860 (on a 1,000-point scale). In comparison, Amwell scored well above at 885, representing a score 25 points higher when compared to the average of other telehealth vendors.
“This year, driven by COVID-19, telehealth experienced a tidal wave of demand, pressuring our technology and clinical services like never before,” said Ido Schoenberg, Chairman and Co-CEO, Amwell. “Amid such unprecedented volumes, our focus remained on taking swift action to not only sustain services but to improve. This award recognizes the heroic efforts and ongoing commitment of our teams now and going forward.”
The J.D. Power 2020 U.S. Telehealth Satisfaction Study measures patient satisfaction based on four factors: customer service (42%); consultation (28%); enrollment (19%); and billing and payment (11%). Conducted from June to July 2020, the telehealth satisfaction study is based on responses from 4,302 patients who used a telehealth service in the past 12 months. For more information, visit http://www.jdpower.com/pr-id/2020124. For J.D. Power 2020 award information, visit jdpower.com/awards.
Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. The Company offers a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives.
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