American Well and NewYork-Presbyterian Bring Virtual Doctor Visits to New York City

BOSTON (November 7, 2016) American Well, a national telehealth company, announced today an industry-leading collaboration with NewYork-Presbyterian (NYP) to make online visits an integrated part of the health system’s digital health platform, NYP OnDemand.  For the first time through digital, mobile or web, patients from the comfort of their home can connect virtually with NYP’s expert physician network that includes ColumbiaDoctors, Weill Cornell Medicine’s Physician Organization, and NewYork-Presbyterian Medical Groups.

“Affording convenient access to online visits is a critical component of our commitment to providing the highest quality care. We’re excited to work with American Well to make this available to our patients, and as part of the overall NYP OnDemand experience,” said Peter Fleischut MD, chief innovation officer of NewYork-Presbyterian.

NYP OnDemand is unique in that its online visits (for Digital Urgent Care and Follow-Up Visits) are now an integrated part of the NewYork-Presbyterian digital experience. Comparable online visit services require that patients download a separate app, or see an unaffiliated doctor. As the first health system to leverage American Well’s telehealth mobile software development kit (SDK), NewYork-Presbyterian patients – and doctors – get an integrated and streamlined experience in one comprehensive healthcare application.  NYP OnDemand Digital Urgent Care and Virtual Visits are now available to patients in the NYC area, both through the NYP mobile app on iOS ( as well as the desktop web online (

“NewYork-Presbyterian had the vision to create a digital extension of the top-notch care for which they are so well known. This is where our missions aligned; bringing the best healthcare online so that people can get more of the care they need, where they prefer to be – in their own home,” said Dr. Roy Schoenberg, CEO and co-founder, American Well. “We are proud to join with NewYork-Presbyterian to help serve the patients and families who rely on their expertise.”

NYP OnDemand was developed by NewYork-Presbyterian’s Innovation Center to deliver clinician- and consumer-facing solutions to enhance care delivery. The NYP OnDemand suite of online services includes: second opinions, emergency or urgent care visits, provider-to-provider consultations and virtual follow-up visits.

For more information on American Well’s telehealth services, now utilized by more than 50 of the nation’s top health systems, please visit For more information on its industry-leading mobile telehealth SDK, please visit



NewYork-Presbyterian is one of the nation’s most comprehensive healthcare delivery networks, focused on providing innovative and compassionate care to patients in the New York metropolitan area and throughout the globe. In collaboration with two renowned medical school partners, Weill Cornell Medicine and Columbia University College of Physicians & Surgeons, NewYork-Presbyterian is consistently recognized as a leader in medical education, groundbreaking research and clinical innovation.

NewYork-Presbyterian has four major divisions: NewYork-Presbyterian Hospital is ranked #1 in the New York metropolitan area by U.S. News and World Report and repeatedly named to the magazine’s Honor Roll of best hospitals in the nation; NewYork-Presbyterian Regional Hospital Network is comprised of leading hospitals in and around New York and delivers high-quality care to patients throughout the region; NewYork-Presbyterian Physician Services connects medical experts with patients in their communities; and NewYork-Presbyterian Community and Population Health features the hospital’s ambulatory care network sites and operations, community care initiatives and healthcare quality programs, including NewYork Quality Care, established by NewYork-Presbyterian, Weill Cornell and Columbia.

NewYork-Presbyterian is one of the largest healthcare providers in the U.S. Each year, nearly 29,000 NewYork-Presbyterian professionals deliver exceptional care to more than 2 million patients.

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NewYork-Presbyterian and NYP OnDemand are registered trademarks or trademarks of The New York and Presbyterian Hospital in the United States and other countries.

About American Well

American Well transforms healthcare delivery through telehealth. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We deliver healthcare into people’s homes and workplaces through our work with top health plans, health systems and employers, as well as our telehealth app, Amwell. A patient using Amwell can connect to a board-certified doctor of their choosing in just minutes for a visit carried out over smartphone, tablet, kiosk, phone, or desktop.

American Well and Amwell are registered trademarks or trademarks of American Well Corporation in the United States and other countries. All other trademarks used herein are the property of their respective owners. For more information on our services, visit To download Amwell and have a doctor visit now, visit


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