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Amwell for payers: Unified, whole-person care

One platform for comprehensive, connected member care.

Have questions? Find answers here!
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Integrated, complete care

With the flexible, comprehensive Amwell Platform, you can activate solutions—urgent care, behavioral health, primary care, condition care, and more—under one contract and one experience to create a connected, whole-person care journey for members.

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Experience you can trust

The flexible, unified Amwell Platform is backed by 15+ years of digital care innovation. Trusted by leading health systems, payers, and employers, Amwell powers complete, connected care experiences — today and into the future.

Frequently asked questions

By consolidating programs, services, workflows, and data into one environment, the Amwell Platform eliminates silos, reduces administrative overhead, and makes it easier for members to find, access, and stay engaged in care.

Amwell aligns with health plans on success metrics, integrates clinical data, and tracks engagement and follow-through with preventive screenings, test orders, prescription pickups, and care plans. AI-powered insights, shared clinical notes, and seamless referrals — championed by primary care and coordinated across specialists, behavioral health providers, care teams, and digital programs — all support sustained member engagement and better outcomes.

Yes. The platform seamlessly integrates third-party programs such as Musculoskeletal Care by Sword Health, Cardiovascular Care by Hello Heart, Cardiometabolic Care by Vida Health, and Virtual Second Opinions by Cleveland Clinic. This ensures health plans can offer a comprehensive, integrated suite of solutions.

A single, unified platform and personalized outreach connect members across their entire health journey. This eliminates the friction of multiple logins or disjointed apps, keeping members within the health plan-branded environment and fully engaged in care.

AMG is Amwell’s national clinician group delivering Virtual Primary Care, Urgent Care, Therapy, Psychiatry, and chronic and specialty care services — filling network gaps where local resources may be limited.

Health plans partnering with Amwell see strong ROI through higher member engagement and satisfaction, increased in-network utilization, and improved clinical and financial outcomes. By streamlining care navigation and enabling more proactive, connected experiences — often powered by AI — plans achieve measurable cost savings, stronger member relationships, and greater member loyalty.

With a modular platform and proven implementation team, most health plans can launch core services in a few months and scale rapidly as needs evolve.

Amwell meets strict HIPAA and HITRUST standards, with secure integrations into health plan systems and enterprise-grade protections for member data.

Real-time dashboards, predictive analytics, and care management tools give plans visibility into utilization, outcomes, cost savings, and quality performance, enabling continuous improvement. Our reporting aggregates outputs from both Amwell’s native programs and its partner solutions so that you can see everything in one place.