Virtual Second Opinion

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Trusted second opinions from Cleveland Clinic experts.

World‑class care from Cleveland Clinic combined with Amwell’s telehealth platform

Each year, over 12 million adults seeking medical care receive an incorrect diagnosis1, which can result in poor health and financial outcomes for both your plan and its members. With Virtual Second Opinions by Cleveland Clinic, health plans can:

  • Reduce cost of care by correcting treatment plans

    Members who are incorrectly diagnosed or are on the wrong treatment plan can get stuck in the repetitive care cycle, often leading to a variety of expensive and unnecessary procedures down the road.

  • Increase productivity for employers

    Increase productivity for employers

    Incorrect diagnoses and treatments can result in distracted employees who may be struggling with their finances, quality of life, and health outcomes.

  • Offer a top‑tier service

    When getting second opinions, patients often struggle with a lack of transparency around clinical quality and physician selection and can experience long wait times to receive their results.

The Virtual Second Opinions program by Cleveland Clinic offers your members live, remote access to world‑leading Cleveland Clinic physician experts who can deliver fast and accurate second opinions online.

Discover How
  • 1Singh H, Meyer and, Thomas EJ. BMJ Qual Saf 2014;23:727–731
Physician in virtual second opinion call

Provide the clarity of an in‑person expert consultation from the comfort of the patient’s home

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Superior Care

Receive exclusive access to Cleveland Clinic’s 3,500 specialists with expertise in over 550 specialties of medicine to ensure the highest quality of care. After an initial nurse‑led patient intake, the second opinion doctor reviews the previous diagnoses and treatment and then conducts a face‑to‑face virtual video visit to deliver their expert opinion.

Patient on telehealth call

Better Value

Decrease the cost of care by reducing incorrect and expensive procedures. Our proven ROI ensures that you save on medical costs when your members utilize our Virtual Second Opinions by Cleveland Clinic program. Our recommendations are delivered in industry‑leading time by leveraging Cleveland Clinic’s hospital grade infrastructure and staff.

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Improved Outcomes

Curated, case‑specific matching to specialist providers ensures premium clinical quality to drive better outcomes. 28% of case reviews result in a diagnosis change, and 72% of treatment plans are modified, connecting your members to the right care faster.

See It in Action

Request a demo to see Virtual Second Opinions live.

Request a Demo