TGH and American Well Set to Deliver Online Health Care

Tampa General Hospital in mid-April will provide urgent medical services to patients using online video under an agreement with American Well, a telehealth technology services company. Called TGH Virtual Care, it allows patients suffering from non-emergent medical conditions can link to board-certified doctors from Online Care Group, American Well’s nationwide medical affiliate.

The interactive service employs high definition video that is available 24 hours a day, seven days a week through a mobile app on smartphones, tablets, and computers using the web.

TGH Virtual Care users will interact with board-certified physicians using secure, live video while at home, work, or traveling. Doctors will review the patient’s clinical information, devise a treatment plan, prescribe medications as needed, and suggest follow-up care. The service costs $49 a visit and accepts all major credit cards.

“We want to expand ways people can access medical services quickly, conveniently, and at a lower cost than a trip to the hospital,” said Jim Burkhart, president and CEO of Tampa General. “It offers medical care after regular business hours and over the weekend from anywhere with an internet connection.”

TGH Virtual Care is set up to treat non-emergencies including upper respiratory conditions like bad colds, the flu, bronchitis, and sore throats. Doctors will also virtually treat ear aches, eye infections, and body aches and pains, to name just a few conditions.

A Harris Poll of about 2,000 adults conducted for American Well in 2015 found that 64 percent of American consumers were willing to visit a doctor using video telehealth. The poll also found that 21 percent of consumers would select a video visit over a trip to the emergency room. That number rises to 30 percent for parents of children under 18. The poll also concluded that 70 percent of people surveyed would rather have an online video visit than go to a doctor’s office to get their common primary care prescriptions.

“Patients are using technology every day to access services on-demand and accessing healthcare services is yet another new example. The idea of bringing care to the patient – wherever they may be – is especially appealing to consumers. With TGH Virtual Care, Tampa General Hospital is continuing to offer word-class healthcare by bringing it deeper into the communities it serves,” said Danielle Russella, president, client solutions, American Well.

About American Well
American Well transforms healthcare delivery through telehealth. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We deliver healthcare into people’s homes and workplaces through our work with top health plans, health systems and employers, as well as our telehealth app, Amwell. A patient using Amwell can connect to a board-certified doctor of their choosing in just minutes for a visit carried out over smartphone, tablet, kiosk, phone, or desktop.

American Well and Amwell are registered trademarks or trademarks of American Well Corporation in the United States and other countries. All other trademarks used herein are the property of their respective owners. For more information on our services, visit download Amwell and have a doctor visit now, visit