Providers Push for Telehealth While Patient Uptake Lags

Avizia-sponsored telehealth study uncovers most promising applications for telehealth; addresses barriers to broader adoption

RESTON, Va.– Hospitals and healthcare-delivery systems are embracing telehealth, having made substantial investments in infrastructure, training, and process re-engineering. Yet most patients — about eight out of 10 consumers — are still largely unaware of how to access telehealth or whether their insurer will cover it.

These are just the first insights gleaned from study about attitudes and challenges surrounding virtual care, sponsored by Avizia, the leading provider of system-wide telehealth.

Detailed survey results based on insights from both healthcare providers and patients are included in the 2017 Closing the Telehealth Gap white paper, which also features analysis by researchers on what the findings mean for the future of care delivery. As the data indicates, there is strong momentum for telehealth, but patients need a little more guidance and education to increase adoption more broadly.

Key findings include:

  • Eighteen percent of consumers surveyed said they had used telehealth, while 82 percent had not.
  • When asked to rate their experience with telehealth on a scale of 1 to 10, with 10 signifying a “great experience,” 62 percent of consumers who used telehealth ranked their experience a 10, 9, or 8.
  • Consumers who used telehealth appreciated time savings and convenience (59 percent), faster service and shorter wait times to see the doctor (55 percent), and cost savings due to less travel (43 percent).
  • Providers are most interested in telehealth’s ability to expand access or reach to patients (72 percent), but flagged reimbursement as a barrier to implementation (41 percent), followed by program cost (40 percent), and clinician resistance (22 percent).

“Health systems are investing in telehealth, even as uptick is slow among consumers, because they understand the potential of the technology to impact patient care in a profound way,” says Mike Baird, CEO of Avizia. “As technology advances and health system priorities shift, we expect to see a greater number of hospitals seeking new ways to leverage telehealth on a system-wide level to support the shift to value-based care.”

In addition to survey results, the 2017 Closing the Telehealth Gap white paper highlights two health system case studies that demonstrate how telehealth is making a meaningful, measurable difference in patient care, outcomes, and cost savings.

Avizia was acquired by American Well in July of 2018. Information on this page refers to activities that occurred prior to the acquisition and are presented for historical context. Together we provide a comprehensive acute care offering—a full end-to-end telemedicine solution for health systems and their providers.