JeffConnect Puts Patients Face-to-Face with their Doctor over Video

Thomas Jefferson University Hospitals partners with American Well® to offer telehealth solution

Today, Thomas Jefferson University Hospitals (Jefferson) announced a new way for patients to see doctors through JeffConnect, a telehealth service offering video doctor visits via web or mobile app. Through a partnership with a national telehealth leader, American Well®, Jefferson physicians can now offer patients follow-up appointments virtually, instead of asking these patients to come back into the office in person.

Early on, Jefferson identified telehealth as a system-wide solution to increase quality of care and reduce patient volumes. Using JeffConnect, patients are currently able to schedule follow-up appointments in Internal Medicine, Family Medicine, Otolaryngology, and Urology with Renal Medicine and Medical Oncology coming online soon. Scheduled consults are also available for Internal Medicine and Family Medicine. In the near future, Jefferson will use video doctor visits for coordinating primary and urgent care, with plans to develop a virtual emergency department and triage capability.

“Jefferson’s goal is to provide care when and where our patients want it. Telehealth is a key part of our strategy to accomplish that,” said Judd Hollander, M.D., Professor of Emergency Medicine and Associate Dean for Strategic Health Initiatives, Sidney Kimmel Medical College at Thomas Jefferson University. “We’ll be rolling out programs throughout the next year that can save our patients a trip to the doctor’s office for a follow-up, or even avoid a trip to the emergency room.”

“We are honored to partner with Jefferson as they implement JeffConnect with a vision to utilize telehealth across their entire organization,” said Danielle Russella, President of Customer Solutions at American Well. “Jefferson has innovation and service excellence at its core.  JeffConnect will help deliver on these values, by bringing care into the community and Jefferson clinicians right into patients’ homes and work places.”

About Jefferson — Health is all we do.
Thomas Jefferson University, Thomas Jefferson University Hospitals and Jefferson University Physicians are partners in providing the highest-quality, compassionate clinical care for patients, educating the health professionals of tomorrow, and discovering new treatments and therapies that will define the future of healthcare. Thomas Jefferson University enrolls more than 3,600 future physicians, scientists and healthcare professionals in the Sidney Kimmel Medical College (SKMC); Jefferson Schools of Health Professions, Nursing, Pharmacy, Population Health; and the Graduate School of Biomedical Sciences, and is home of the National Cancer Institute (NCI)-designated Sidney Kimmel Cancer Center. Jefferson University Physicians is a multi-specialty physician practice consisting of over 650 SKMC full-time faculty. Thomas Jefferson University Hospitals is the largest freestanding academic medical center in Philadelphia. Services are provided at five locations — Thomas Jefferson University Hospital and Jefferson Hospital for Neuroscience in Center City Philadelphia; Methodist Hospital in South Philadelphia; Jefferson at the Navy Yard; and Jefferson at Voorhees in South Jersey.

About American Well
American Well is a telehealth services company that brings healthcare into the homes and workplaces of patients. The Company’s web and mobile telehealth platform connects patients and clinicians for live, clinically meaningful visits via video. American Well, Amwell, and Amwell Therapy Associates are trademarks of American Well Corporation in the United States and other countries. All other trademarks used are the property of their respective owners. For more information, visit