Webinar

Doing Well Webinar: Northern Arizona Healthcare

Episode 6: Improving patient and provider experiences with integrated hybrid care delivery

For health systems looking to incorporate hybrid care strategies, patient and provider experience and buy-in are often top concerns. For Northern Arizona Healthcare (NAH), the largest healthcare provider in northern and central Arizona, these were top of mind as the organization began to explore a hybrid care strategy, especially as they considered how to improve access and technical reliability for the rural and indigenous populations they serve.
 
In this webinar, NAH’s Travis Boren, Director of Provider Integration and Virtual Care, and Nicole Bullard, RN, Nurse Program Manager for Virtual Care, discussed the shift to a hybrid care strategy and the critical integration with their electronic health record (EHR).

Watch this webinar to learn about how they have:

• Improved visit success rates by 27%
• Achieved patient and provider satisfaction rates at 94%
• Learned valuable lessons and best practices around integration
• Developed plans for hybrid care expansion

Speakers:
Travis Boren, Director of Provider Integration and Virtual Care, Northern Arizona Healthcare
Nicole Bullard, RN, Nurse Program Manager for Virtual Care, Northern Arizona Healthcare