Meet Scott* A member journey through musculoskeletal care
See how Scott gets convenient support and treatment.
I’m 41 and have a herniated disc that has been causing me lower back pain. NSAIDs aren't helping anymore, and I've had to take some sick days from work. I can't get to a doctor in person because some days, I can barely get out of bed. I've started to feel more and more anxious about my job, and ability to get out and do things.
*To maintain member privacy, this care journey is hypothetical.
Musculoskeletal (MSK) conditions are a top medical spend for U.S. employers, especially when untreated. But many members – like Scott – struggle to access physical therapy.
Connecting Scott to the care he needs on the Amwell platform
- Amwell’s marketing engagement team worked with Scott’s health plan to drive awareness of the convenience of getting care from home through Amwell
- Scott receives one of these marketing emails and is pleased to learn that he can speak to a doctor about his medication needs without having to leave home
- He books an Urgent Care appointment with an Amwell Medical Group doctor through his health plan’s digital front door
Three days later
Scott has an appointment with his doctor who identifies the following key needs:
- Chronic lower back pain
- Increased weight
- Stress and anxiety
Scott's doctor enrolls him in Sword Thrive so he can start working with a physical therapist (PT) virtually to reduce his symptoms. Scott schedules an appointment with a PT of his choice.
One week later
Scott starts his program and meets with his PT, and together they agree on a treatment plan:
Enable daily AI-guided PT with vision tech and real-time feedback
Weekly meetings to discuss progress and any ongoing issues
Manage stress and anxiety with Sword's digital CBT tools
Because Scott can access his digital care program whenever it’s convenient for him, he’s able to keep up with his care plan.
One month later
“I’ve been doing my exercises every day! I’m in much less pain and I can move around a lot more, which is helping me deal with my anxiety, too. Overall, I feel a lot less stressed and I’m glad I don’t need opioids.”
One year later
“I’m still doing my daily exercises, I have even better mobility and range of motion, and I’ve lost weight! I’ve been told that I won’t need back surgery, which has really helped reduce my anxiety and stress. I feel a lot better, am no longer missing work because of back pain, and have the freedom to be more active.”
With Musculoskeletal Care by Sword, which is offered on the Amwell platform, customers see...
-
47%
of members stop taking painkillers -
70%
reduction in surgery intent -
67%
of members become pain free -
50%
reduction in depression
Deliver whole-person care
While Scott’s primary concern was his musculoskeletal condition, he also needed support managing his anxiety. Through Musculoskeletal Care by Sword and the Amwell platform, he could access care for his physical and behavioral health needs.
Our whole-person approach to care acknowledges the benefits of treating multiple conditions together, all in one place.
Learn more about the Amwell platform and our clinical partner programs in our playbook.