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Patient journey Enhancing care & expanding access

To decrease gaps in care, more health management is needed beyond the hospital.  

 

Amwell’s technology-enabled care platform provides virtual and digital solutions that meet these needs through every step of a patient’s journey.  

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Meet James

James, age 65, recently visited the ED for severe chest pain, blurred vision, and concerns that he was having a heart attack. He was admitted for monitoring and during his stay, he was diagnosed with hypertension.

Building a care plan

During the discharge process, he established a care plan with a cardiologist and care manager to help stabilize his condition. 

Hypertension management with Automated Care

James lives in a rural community and doesn’t have the means to go to the cardiology clinic every two weeks. His cardiologist enrolls him in Amwell’s Automated Care program to help him manage his hypertension between in-person appointments.

Guided recovery with post-discharge support

James receives an invite to the ED Post-Discharge program. The digital companion asks James to confirm medication pick-up and care plan adherence, and delivers education based on his condition.  

Reducing readmissions with automated engagement

Through this automated engagement, James becomes accustomed to the digital check-ins and completes the program without landing back in the hospital, helping to reduce costly readmissions. 

patient on his laptop talking to his provider
patient on his laptop talking to his provider
patient on his laptop talking to his provider
patient on his laptop talking to his provider

Expanding access to care

After two weeks, James is ready for his scheduled Amwell virtual visit with his cardiologist. Before the visit, the doctor reviews James’ chart and health updates in the EHR, then launches the session directly from the patient record.

Effortless connection via text message

At the time of the visit, James receives a text message, enters his details, and is connected to his cardiologist. 

During the virtual visit

During the visit, James shares that he feels anxious about managing his condition from home and confused about what symptoms he should look out for.   

Seamless mental health support

James’ cardiologist refers him to Amwell Digital Behavioral Health to better understand his mental health, without requiring James to travel to see a therapist in person. 

Coordinated care

His cardiologists sends the referral via the EHR and notifies James’ primary care provider.

patient on the phone access to care
patient on the phone access to care
patient on the phone access to care
patient on the phone access to care

Personalized mental health

After receiving the referral from his cardiologist, James’ primary care provider emails him the Digital Behavioral Health program enrollment invitation. James completes the intake process to personalize the program to his needs.

Engaging with CBT-based content & tools

James begins engaging with cognitive behavioral therapy (CBT)-based content and tools and meets with a coach from the program, who encourages and motivates him. 

Building confidence to manage anxiety

After several weeks on the program, James develops the skills to confidently manage his anxious feelings and sees improvements in symptoms.  

happy patient getting personalized care
happy patient getting personalized care

With Amwell’s virtual visits and digital care solutions...

  • 93%

    of patients

    adhere to their medication plans

  • 95%

    success rate

    with virtual visits

  • 80%

    of patients

    see improvements in mental health symptoms

  • 50%

    decrease

    in symptom scores at 12 months

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See how Amwell can help you extend patient care beyond the hospital.
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