Privacy notice for EU and UK applicants
Effective date: 5 December 2025
Amwell created this privacy notice to explain how we collect, process and protect your data as a recruitment candidate located in the EU or UK.
Please note: This notice applies only to recruitment candidates based in the EU or UK. This notice supplements the Amwell Privacy Policy and Procedure which applies to staff members and recruitment candidates in all regions.
In this privacy notice we will tell you how we process your personal data. When we collect or use your data Amwell is the “data controller”. This means we decide how and why your data is processed.
If you want to get in touch the contact details for Amwell’s Data Protection Officer are listed at the bottom of this notice.
Categories of personal data
Here is a list of the categories of personal data that are collected and used, with examples.
|
Category |
Includes |
|
Identity and contact data |
Name, home address, email, phone number, date of birth, gender, marital status, emergency contacts |
|
Employment and HR data |
Job title, job location, department, HR communications |
|
Recruitment and eligibility data |
CVs, qualifications, employment history, interview notes, background checks, criminal conviction declaration, screening results, visa/right to work documents, disability status (if disclosed) |
How we collect your personal data
Your data is collected by Amwell in a few ways:
- Data you give directly
- Data we collect from others
- Data we collect automatically
Purposes of processing
|
Purpose of processing |
Categories of personal data |
Legal basis |
Retention period |
|
Employment Lifecycle Management |
Identity and Contact data Employment and HR data |
Contract |
6 years post-employment |
|
Recruitment and Selection |
Identity and contact data Recruitment and eligibility data |
Contract; |
Unsuccessful: 12 months; Successful: 6 years post-employment |
|
Background Checks |
Identity and contact data Recruitment and eligibility data |
Contract; |
1 year post-employment |
In general, Amwell processes your data for the purposes of establishing, administering and managing aspects of your employment relationship (including all associated processes) in line with your contract. Amwell also processes your data to comply with legal or regulatory requirements.
Understanding your rights
You have rights regarding your personal data. If you have any questions, please contact Amwell using the contact details provided in the Contact section below.
Right to information about processing of your personal details
The aim of this privacy statement is to give you this information.
Right to access your personal data
You have the right to know if your personal data is being held, what categories of data are held, and to receive a copy of all data about you.
Right to change or request erasure of your details
You have the right to correct any inaccurate data, or to have it erased where we no longer have a lawful basis to retain it.
Right to data portability
While we do not process your data on the basis of consent, we will provide your data in a portable format.
Right to object to processing
You can object to processing for direct marketing (opt-out), or if it could otherwise affect your rights, freedoms or interests.
Right to withdraw consent
Where we process your data on the basis of consent, you have a right to withdraw your consent. To withdraw consent please contact Human.Resources@amwell.com
Right not to be subject to solely automated decision-making
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. In such cases, you have the right to obtain human intervention, to express your point of view and to contest the decision.
Right to lodge a complaint
You also have the right to lodge a complaint with a supervisory authority, although we encourage you to contact Amwell first.
Contact details for the Data Protection Commission can be found at https://www.dataprotection.ie/
Contact details for the Information Commissioner’s Office can be found at https://ico.org.uk/
Third parties
Amwell uses external service providers and will also share your data in some cases.
|
Third Party |
Details |
Location |
|
Recruitment Platform |
Store recruitment data (e.g. contact details, CVs, application forms) |
US |
|
Background Screening Services |
Perform pre-employment checks (e.g. references, ID, criminal records) |
EEA / UK / US as appropriate |
|
HR Information Systems |
Store and manage HR records including contact details, appraisals, training, and employment status |
US |
|
Professional Service Providers |
We may share personal information with professional service providers such as consultants, auditors, law firms, and accountancy firms where necessary for business purposes |
EEA / UK / US |
If we engage a third-party Processor to Process Personal Data, the Processor will be subject to binding contractual obligations to: (i) only Process the Personal Data in accordance with our prior written instructions; and (ii) use measures to protect the confidentiality and security of the Personal Data.
International transfers
Amwell may transfer your personal data between its affiliates and service providers, and we may transfer, process, and store your data within and outside of the European Economic Area (EEA) or United Kingdom (UK). Where your data is transferred outside the EEA or UK Amwell will ensure that appropriate legal arrangements are in place to protect it. This includes the use of EU Controller-to-Processor Standard Contractual Clauses (SCCs) or other available transfer mechanisms.
Data security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
All Amwell employees are contractually and ethically bound to respect the confidentiality of any personal data held by Amwell.
Amwell maintains ISO 27001:2022 certification and Cyber Essentials Plus certification.
Contact
If you wish to contact Amwell regarding our use of your Personal Data or to exercise your rights, please contact us by email at privacy@amwell.com or at:
American Well Corporation Ireland Limited
1 Stephen St. Upper
Dublin,
D08 DR9P
Ireland
American Well Corporation UK Limited
124 City Road, London,
EC1V 2NX
United Kingdom
ICO Reg. No. ZA861048
American Well Corporation
75 State Street
26th Floor Boston,
MA 02109
USA
Amwell’s Data Protection Officer (DPO) is BH Consulting:
Amwell Data Protection Officer
BH Consulting
The LINC Centre
Blanchardstown Road North
Dublin 15
Ireland
+353 1 440 6065
Privacy notice changes
We will revise this privacy notice when necessary and we encourage you to check back in future for changes.