5 steps to unified care and better outcomes

Is your health plan stuck in a maze of disconnected point solutions?

Fragmented digital tools are driving up costs, straining your workforce, and leaving members confused and disengaged. With administrative expenses making up nearly a quarter of healthcare spending, streamlining operations is no longer optional — it’s essential.

This playbook reveals 5 practical steps to unify care and improve outcomes.

• Define success and outline objectives
  Establish clear goals across strategy, clinical, and operational teams to guide your digital care transformation.
• Identify where you're missing the mark
  Audit your current point solutions to uncover inefficiencies, underperformance, and gaps in member experience.
• Benchmark your competitors and gaps
  Compare your digital care ecosystem to peer organizations to understand where you’re falling behind — and why.
• Evaluate and choose your ideal partner
  Shortlist vendors, issue RFPs, and negotiate terms that align with your goals and eliminate fragmentation.
• Design the care journey
  Build a tailored, whole-person care experience using integrated solutions like virtual primary care, behavioral health, and dermatology.

Get inspired by real-world examples and actionable insights.

Follow a member’s journey through a seamless care experience and learn how your organization can replicate these results. Whether you're in strategy, operations, or clinical leadership, this guide will help you take the next step toward sustainable digital transformation.

Download the playbook now to start building a smarter, more connected care ecosystem.