Amwell System & Network Requirements Change Log

This documentation was last updated on: 6/5/2025 3:06:50 PM (UTC).

Please click here to view Amwell’s full list of Products and their network requirements.

• 06/05/2025 Update to System & Network Requirements - Amwell Converge
  • Added new URL "*.myvirtualcare.com" 
•  06/05/2025 Update to System & Network Requirements - Amwell Hospital
  • Updated OS and browser requirements for mobile devices to meet industry standards
• 04/17/2025 Update to System & Network Requirements - Amwell Carepoint Firewall Rules
  • Added New URLs
    • Hellocare.solaborate.com 
    • Stun.solaborate.com 
    • Turn.solaborate.com 
    • Centralus.stt.speech.microsoft.com 
    • Centralus.api.cognitive.microsoft.com
  • Changed existing URLs 
    • Change “0.pool.ntp.org ” to “*.pool.ntp.org”
    • Change “connectivitycheck.gstatic.com/generate_204” to “connectivitycheck.gstatic.com”
  • New URLs for Device Firewall Requirements
    • logstore.solaborate.com
    • logstore.staging.solaborate.com
• 12/18/2024 Update to System & Network Requirements - Amwell Carepoint Firewall Rules
  
  • Removed the TV Kit 200L requirements from the page and added the following for customer reference: "As Amwell no longer partners with LG on the TV Kit 200L, the requirements for managing those kits have been removed from the page."
• 7/25/2024 Update to System & Network Requirements - Amwell Carepoint Firewall Rules
  • Added new verbiage to the page under Amwell TV Kit 200s Platform Firewall Requirements.

• 7/22/2024 Update to System & Network Requirements - Amwell Kiosk / Home & Kiosk
  
  • Removed both pages ('Amwell Home & Kiosk' and 'Amwell Kiosk'). For information on Amwell Home, please navigate here.
• 6/12/2024 Update to System & Network Requirements - Amwell Converge
  
  • Added Chrome as a supported browser for iOS.
• 6/10/2024 Update to System & Network Requirements - Amwell Converge
  
  • Added *.embedded.converge.amwell.com/*  to Port Access & Network Connectivity table.
• 4/5/2024 Update to System & Network Requirements – All Pages
  • Added anchor links to all pages from the change log.
  • Standardized formatting in the change log.
• 3/6/2024 Update to System & Network Requirements – All Pages
  • Added link to the change log underneath table of contents for all system and Network Requirements pages.
• 3/6/2024 Update to System & Network Requirements – Converge Launch
  • Added instructions to allow 3rd party cookies for Converge Launch features.
• 11/01/2023 Update to System & Network Requirements – Amwell Carepoint Firewall Rules 
  • Added *.avizia.com to list of destinations for port 443 under Amwell TV Kit 200S Platform Firewall Requirements.
• 10/19/2023 Update to System & Network Requirements – Amwell Fleet Monitoring
  • Removed Amwell C210 from supported carepoints. Added language for Amwell Cloud Endpoint Registration Requirements.
•  10/19/2023 Update to System & Network Requirements - Amwell Converge
  • Added DuckDuckGo to list of unsupported browsers. Updated minimum Android OS requirements to Android 10+.
•  9/27/2023 Update to System & Network Requirements - Amwell Converge
  • Updated inbound phone number.
•  9/20/2023 Update to System & Network Requirements - Amwell Converge
  • Added new IP range (168.86.128.0/18) to port access and network connectivity table.
• 9/14/2023 Update to System & Network Requirements - Amwell Converge Launch
  • Added page footer and updated text.
• 9/13/2023 Update to System & Network Requirements - New Page Added – Converge Launch
  • New page created to communicate the technical requirements for Amwell Converge Launch.
• 7/25/2023 Update to System & Network Requirements - Amwell Carepoint Firewall Rules
  • Modified NTP destinations to ensure they are all mandatory settings. Removed outdated mandatory Update Service for Home, Hospital and Converge Platforms.
• 6/20/2023 Update to System & Network Requirements - Amwell Converge
  • Updated minimum hardware and software requirements for mobile devices.
• 6/13/2023 Update to System & Network Requirements - Amwell Converge
  • Updated minimum requirements for running Converge on Android OS from Kit Kat to Android 9.0 (as of 2024 Android 10+).
• 6/12/2023 Updates to System & Network Requirements - Amwell Carepoint Firewall Rules
  • Formatting changes for DataDog Logging Service for 200L Kits. Google Captive Service (Firewall Requirement) changed to ’optional’ for updated systems.
•  6/6/2023 Update to System & Network Requirements - Amwell Converge
  • Added New S3 Bucket URLs for customers to add to access list for images/files/ resources for provider profile.
• 6/6/2023 Update to System & Network Requirements - Amwell Home
  • Added New Pexip IP addresses port connectivity table.
•  6/6/2023 Update to System & Network Requirements - Amwell Home & Kiosk
  • Added New Pexip IP addresses port connectivity table.
• 6/6/2023 Updates to System & Network Requirements - Amwell Carepoint Firewall Rules
  • Amwell TV Kit 200L requirements have been added and name change to Amwell TV Kit 200S.
• 5/8/2023 Update to System & Network Requirements - Amwell Converge
  • Added On Demand Workflow URL whitelisting requirements and language to web browser requirements that customers Carepoint Calling with TV Kit 200S – Provider devices must allow cookies for *.solaborate.com.
• 3/9/2023 Update to System & Network Requirements - Amwell Converge, Home and Hospital
  • As of 2/14/23, Microsoft is no longer supporting IE11 and has therefore been removed from our supportable browsers. For more information, please find Microsoft’s article here.
• 2/6/2023 Update to System & Network Requirements - Amwell Carepoint Firewall Rules
  • Updated the following network requirements for the Amwell Hospital TV Kit 200S:

    Twilio STUN/TURN Servers Added East and West Region ports and IP Address ranges Xirsys STUN/TURN Servers Added East and West Region ports and IP Address ranges Network Time Sync Added NTP server whitelisted URLs Google Captive Added ports and whitelisted URLs

    Removed external dependencies extreme-ip-lookup.com api.ipify.org Narrowed down Default NTP Servers (without wildcard): 0.pool.ntp.org time.android.com Allow clients to set their own custom NTP Servers

• 1/17/2023 Updated SMS Phone Number – Amwell Converge System & Network Requirements
  • Updated SMS Phone Numbers to (888) 522‑6688 or (617) 652‑5066.
• 1/17/2023 Update to System & Network Requirements - Amwell Carepoint Firewall Rules
  • TV Kit 200 now added to Table of contents at top of page.
•  8/2/2022 Update to System & Network Requirements - New Page Added - Tyto
  • Created System & Network Requirements – Tyto Page.
• 5/13/2022 Update to System & Network Requirements - Amwell Carepoint Firewall Rules
  • Updated typos on the TV Kit 200 destinations for Application Insights/Lohs and metrics row.
• 4/28/2022 Update to System & Network Requirements - All Pages
  • Introductory text was added to the top of each Amwell Product Requirements page.
• 4/26/2022 Update to System & Network Requirements - Amwell Converge
  • An update was made to the Amwell Converge System & Network Requirements to indicate that Firefox pop‑up feature is currently disabled.
• 4/26/2022 Update to System & Network Requirements - Amwell Hospital 
  • An update was made to the Amwell Hospital System & Network Requirements to remove iPad 6 from the list of supported devices and add in the iPad 9 for mobile and touchpoint tablet devices.
• 4/21/2022 Update to System & Network Requirements - Amwell Converge
  • An update was made to the Amwell Converge System & Network Requirements Port table to better organize the required Ports & IPs. No Ports or IPs were added or removed.
• 4/18/2022 Update to System & Network Requirements - Amwell Converge
  • An update was made to the Amwell Converge System & Network Requirements Port table to note that Samsung Internet is now supported by Converge.