System and Network Requirements - Amwell Hospital

This documentation was last updated on: 4/5/2024 12:47:54 PM (UTC).

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Please find the System and Network requirements for Amwell Hospital below. Please click here to view Amwell’s full list of Products and their network requirements.

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Amwell Hospital

This section provides the system and network requirements needed to enable the Amwell Hospital (formerly known as Avizia v10 and Amwell Clinical) platform for your organization.

General System Requirements

Amwell Concierge Pre‑Appointment Tech Check

Use the tool below to perform a quick technical check for your computers and mobile devices.

Click Start Test to perform a Network Speed test.

Video Visits Network Requirements

Use the Network Speed Test above to check your upload and download speeds.

Video Visits Bandwidth and High Definition Requirements

Windows Version Check (Windows 10 or newer)

Mac Version Check (OS X 10.14 or newer)

Detailed Technical Requirements Overview

The Amwell Hospital platform is completely web‑based and can run on most web browsers with Internet access. Leveraging existing connectivity and enterprise hardware, these solutions turn any computer into a tool for remote care through a web browser.

*Depending on a specific implementation, additional video hardware or software may be required for Amwell Hospital to integrate into an existing customer environment.

Specifications

Amwell Hospital software is web‑based
Our solutions are tested against W3 standards

Minimum Technical Requirements

Web Browser Requirements (Clinical Portal & Enterprise/Fleet)

Supported Web Browsers

OS Platform Web Browser Unsupported
Windows 10+ Chrome (last 3 versions)
Edge Chromium (last 3 versions)
Opera
Firefox
Mac 10.14+ Safari (last 2 versions)***
Chrome (last 3 versions)
Edge Chromium
Opera
Firefox
Chrome OS not supported Chrome

*If using an unsupported browser, users will be instructed to utilize a supported browser.

*** Certain browser features may vary, but video should function normally.

Supported Mobile Web Browsers

Joining calls from a Guest Invite (mid‑call invites)

When receiving a Guest Invite from the Clinical Portal, via email or SMS, clicking the link from a mobile device to join a call may launch the call in a mobile browser. Clinical Portal functions best through the Amwell Touchpoint app and mobile web use is not recommended or supported outside of Guest Invites to Video Visits. Please see the Touchpoint and Touchpoint Tablet Requirements below.

See the table below for complete details on supported Mobile Operating Systems, Devices, and Web Browsers.

Supported Mobile Operating Systems, Devices, and Browsers

Mobile Operating System Devices Mobile Browser
iOS 13.1+ iPhone 7 (and newer) Safari (last 3 versions)
iPad OS 13.1+
  • iPad 7/8/9
  • iPad Pro Gen 4/5
Safari (last 3 versions)
Android 9.0+*
  • Samsung S8 (and newer)
  • Samsung Galaxy Tablet S6/S7
Chrome (last 3 versions)

*While other Android devices may work, testing for Android is only verified on Google Chrome on Samsung devices.

*Please note that Amwell Hospital does NOT support A12 and A32 Samsung devices at this time due to hardware limitations.

Touchpoint and Touchpoint Tablet Requirements

We recommend that you use one of the following mobile applications specific to your workflow requirements.

Mobile App Device Compatibility*
Amwell Touchpoint
  • iOS 13.1+
  • iPhone 7+
  • iPad iOS 13.1+
  • iPad Gen 7/8/9
  • iPad Pro Gen 4/5
  • Android 9.0+
  • Galaxy s8+
Amwell Touchpoint Tablet
(part of the Amwell Touchpoint mobile app)
  • iOS 13.1+
  • iPhone 7+
  • iPad iOS 13.1+
  • iPad Gen 7/8/9,
  • iPad Pro Gen 4/5
  • Android 9.0+
  • Samsung Galaxy Tablet‑S6, S7

*The Amwell Hospital mobile app (Touchpoint) has been tested to operate on the mobile devices listed above. You may experience unpredictable results if you use devices not listed. Using mobile browsers in lieu of the Touchpoint app will result in limited access and functionality.

SSO

Amwell supports SSO via ADFS v3

Hardware Requirements for Web‑Based Solution PC/Mac

PC hardware requirements
Mac hardware requirements

Video Requirements for Web‑Based Solution

Amwell Hospital software will work with webcams that are USB-based and are certified for use with the client’s operating system.

Please note: Browsers running inside a virtual machine such as Citrix or VMWare will experience low-quality video. We recommend working with your EHR / EMR to optimize your virtual machines for video streaming via content redirection so that the video call is routed directly to the local desktop browser.

Video bandwidth
VPN
Jitter and Packet Loss
Mobile Devices and Tablets* (Apple iOS/iPad OS, Android)

Requirements for E‑Mail Delivery

Amwell Hospital software sends invitations via e‑mail for:

Firewall Allow List Requirements

The Amwell Hospital platform requires mandatory firewall permissions for minimum application functionality.

Please find our instructions on Split-Tunnel virtual Private Network set up here – recommended for all Amwell products where providers are connecting via VPN.

Firewall and Domain Permissions
Ports
Required Service Transport Ports Rule Destination
Mandatory Standard web, redirect to HTTPS TCP 80 Outgoing
  • *.avizia.com
  • *.avizia.io
Mandatory Secure WebRTC TCP 443 Outgoing, Established
  • *.avizia.com
  • *.avizia.io
  • 54.172.60.0 - 54.172.61.255
  • 34.203.250.0 - 34.203.251.255
  • 54.244.51.0 - 54.244.51.255**
  • 18.204.64.0/27
Mandatory DNS UDP 53 Outgoing Local DNS server
Mandatory Update Service TCP 443 Outgoing, Established atom-avizia-com.s3.amazonaws.com
Highly Recommended Preferred - Media (RTP/RTCP) UDP & TCP
  • 40000-49999
  • 33000-33499
Outgoing, Established *.avizia.io
Mandatory

(select either Preferred Media

or

Media (STUN/TURN) below)
Preferred Media (RTP/RTCP)

Use for best performance and quality
UDP & TCP
  • 40000-49999
  • 33000-33499
Outgoing, Established
  • 34.75.154.64/26
  • 34.75.18.64/26
  • 34.75.114.64/26
  • 34.66.98.64/26
  • 34.132.19.0/26
  • 34.132.48.128/26
Media (STUN/TURN) *

Reduces number of ports required, however, increases connection time
UDP & TCP 443, 3478 (UDP & TCP) 5349 TCP Outgoing, Established
  • 54.172.60.0 - 54.172.61.255,
  • 34.203.250.0 - 34.203.251.255
  • 54.244.51.0 - 54.244.51.255**

*Fail-over in case 40000-49999 cannot establish a connection.
**If using Amwell outside of the United States, please consult your Implementation Manager. STUN/TURN is not currently supported on the 210 Telemedicine cart.

For the most restrictive networks. Note that you may see performance degradation in video quality. STUN/TURN is not currently supported on the 210 Telemedicine cart.