System and Network Requirements - Amwell Home

This documentation was last updated on: 1/10/2024 3:10:12 PM (UTC).

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Please find the System and Network requirements for Amwell Home below. Please click here to view Amwell’s full list of Products and their network requirements.

Amwell Home

This section provides the system and network requirements needed to enable the Amwell Home platform for your organization.

Mobile Access

Connectivity

For the best experience when using an Amwell Home white label app on your mobile device, a wi‑fi connection is recommended, and may be required by the service operator in order to have a visit. If allowed by the service operator, a cellular (3G/4G) connection can be used.

For the best experience and quality, ensure that you have a strong signal (4‑5 bars) when connected to a cellular network. Also, a minimum bandwidth of 3 Mb/s upload/download is recommended. You can check your bandwidth by using the Speedtest by Ookla app. If you don’t have the app installed, you can navigate to speedtest.net on your mobile web browser, at which point you will be directed to either the App Store or Google Play Store (depending on your device) to download the app.

Access for Patients

Patients can access an Amwell Home white label app from their Android or iOS mobile device, using the native consumer mobile app. If the patient has been scheduled for a visit, he/she will receive an email with instructions on how to download the app. Alternatively, patients can visit Google Play or the Apple Store to download the app and follow the instructions to get started!

Amwell Home white label app is not currently available using a mobile web browser.

Access for Providers

Providers can make themselves available to connect with patients on an Amwell Home white label app from any iOS mobile device (i.e., iPad, iPhone, or iPod Touch) by downloading the American Well for Clinicians mobile app from the Apple Store.

Amwell Home white label app is not currently available using a mobile web browser.

Device Requirements

To use an Amwell Home white label app on your mobile device, ensure that your device meets the requirements below.

Web Access (PC/Mac/Laptop)

Tech Check

To use the Amwell Home Tech Check tool, please navigate to https://amwell.com/app/techcheck/getStarted.htm.

Connectivity

To test your internet connectivity, click the “Test My Computer” button in the primary navigation bar, and follow the on‑screen instructions. For the best experience when using Amwell Home on the web, high-speed broadband Internet access (e.g., cable, DSL) is recommended. For the best experience, a minimum bandwidth of 3 Mb/s upload/download is recommended.

Browser Requirements (Patients and Providers)

Amwell Home can be accessed from the web using any of the browsers listed below. Both JavaScript and Cookies must be enabled in the browser settings.

Video Recommendations

Users will be required to download the enhanced video client prior to starting a visit. This can be performed during the “Test My Computer” exercise. Otherwise, users will be prompted to download the client before the visit begins. To help reduce the risk of video issues, ensure that there is no conflicting software running in the background that can cause issues with enhanced video. This includes other applications that may try to use your webcam (e.g., WebEx, GoToMeeting, Skype, etc.). Be sure that you have completely quit or exited out of any of these applications prior to starting your visit.

If you experience issues with your video connection and you are on a managed network, contact your network administrator to ensure the network is configured correctly to allow enhanced video to operate.

Computer Hardware/Software Requirements

For access via the web, ensure that your workstation meets the requirements below.

Computer Settings

Kiosk Access

Port Access & Network Connectivity

When accessing the service on a managed network, such as a corporate office, please coordinate with your network administrator to ensure that communication with the following URLs and ports are open, including your branded domain and associated IP address:

WebRTC URLs:

Other Support URLs:

Please find our instructions on Split-Tunnel Virtual Private Network set up here – recommended for all Amwell products where providers are connecting via VPN.

Port IP Addresses & URLs Specification Details
Web Access      
TCP Port 8444
  • 70.42.136.0/23
  • 70.42.251.0/24
  • 50.224.88.0/23
  • 209.49.0.128/25
HTTPS outbound to application, STAGING SYSTEMS ONLY Browser client connections to main website Web portal for STAGING systems
TCP Port 8443
  • 207.211.35.128/25
  • 207.211.42.128/25
  • 207.211.47.128/25
  • 207.211.52.0/24
  • 70.42.136.0/23
  • 70.42.251.0/24
  • 50.224.88.0/23
  • 209.49.0.128/25
HTTPS outbound to application Browser SSL client connections to Looker web portal, the administrative reporting service
TCP Ports: 80,443
  • 207.211.35.128/25
  • 207.211.42.128/25
  • 207.211.47.128/25
  • 207.211.52.0/24
  • 70.42.136.0/23
  • 70.42.251.0/24
  • 50.224.88.0/23
  • 209.49.0.128/25
HTTP/HTTPS outbound to web application Browser SSL client connections to main website and DR locations
WebRTC      
TCP Ports: 443
  • 34.67.162.64/27
  • 34.75.210.64/26
  • 34.86.82.64/26
  • 34.105.26.96/27
  • 34.94.174.64/27
  • 34.106.178.96/27
  • 34.31.140.0/27
  • 34.118.194.96/27
  • 34.139.34.128/27
  • 34.94.226.96/27
  • 34.145.187.0/27
  • 34.106.114.64/27
HTTPS outbound to WebRTC server Browser client connections to WebRTC server
UDP and TCP Ports: 40000-49999
  • 34.67.162.64/27
  • 34.75.210.64/26
  • 34.86.82.64/26
  • 34.105.26.96/27
  • 34.94.174.64/27
  • 34.106.178.96/27
  • 34.31.140.0/27
  • 34.118.194.96/27
  • 34.139.34.128/27
  • 34.94.226.96/27
  • 34.145.187.0/27
  • 34.106.114.64/27
DTLS, TURN, STUN and SRTP protocol messaging to WebRTC and media servers Browser client connections to WebRTC and media servers
TCP Ports: 80,443
  • w1.xirsys.com
  • u1.xirsys.com
DTLS, TURN, STUN and SRTP protocol Browser client connections for TURN relay server