System and Network Requirements - Amwell Fleet Monitoring
This documentation was last updated on: 4/4/2024 6:14:42 PM (UTC).
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Please find the System and Network requirements for Amwell Fleet Monitoring below. Please click here to view Amwell’s full list of Products and their network requirements.
The most recent update to this page was on 10/19/2023 to remove Amwell C210 from the list of supported CarePoints, and add language for Amwell Cloud Endpoint Registration Requirements. Please click here to view the complete System and Network Requirements change log.
Amwell Fleet Monitoring
This documentation includes the browser and firewall requirements for Amwell’s Fleet Monitoring service.
Amwell Fleet Monitoring Minimum Technical Requirements
Amwell Fleet Monitoring is a technology platform with accompanying management services designed to allow you to track the status of your mission-critical devices, proactively respond to support needs, and ensure that your telemedicine platform is up and running at all times. The platform consists of a web‑based dashboard component and a service running on the telemedicine carts. This document describes the minimum technical requirements for both ends of the system.
Fleet Monitoring Dashboard Requirements
This component of the Amwell Fleet Monitoring system is a web‑based tool to provide real-time status, command, and control of your Amwell telemedicine devices. The dashboard is web‑based and can run on a majority of current generation web browsers and operating systems with internet access.
Amwell Carepoint SIP Dialing Requirements
If you are dialing an Amwell Codec Based Carepoint (C760, C750C/P, C310) from the Amwell Hospital Platform, you must allow inbound SIP calls from the Internet.
Application Standards and Specifications
- The Amwell Fleet Monitoring Dashboard is web‑based.
- The solution utilizes standard TCP ports for communications: 80 and 443.
- Traffic is encrypted using SSL and all content is encrypted.
- All Amwell solutions are tested against W3C standards.
- An audit trail is documented and stored for every event, including logins and edits to forms.
- The software may leverage email or SMS to provide notifications to users.
- Legacy pagers that do not accept SMS are not supported. Only SMS-enabled pagers can be used for receiving notifications.
Dashboard Firewall Allow List Requirements
The Amwell Fleet Monitoring Dashboard requires the following mandatory firewall permissions for minimum application functionality.
Firewall and Domain Permissions for Fleet Functionality:
- *.avizia.io
- *.avizia.com
Ports:
- The firewall must be configured for outbound HTTP/HTTPS requests on the following ports:
- 80
- 443
No incoming port rules need to be modified.
PC and Browser Requirements
For Minimal Requirements for the Fleet Monitoring Dashboard, please see the Amwell Hospital Minimum Technical Requirements page.
Amwell Telemedicine Carepoint Requirements
Amwell Fleet Monitoring has been designed for seamless integration with Amwell Telemedicine Carepoints that adhere to the following requirements.
Supported Amwell Telemedicine Carepoints
Amwell Fleet Monitoring supports the following telemedicine devices:
- Amwell C760 (Cisco)
- Firmware must be 3.15+
- Amwell C750C (Cisco)
- Firmware must be 2.01+
- Amwell C750V (Vidyo)
- Firmware must be 2.07+
- Amwell C750P (Polycom)
- Firmware must be 2.08+
- Amwell C250 / C500 / TV Kit
- All Software versions
- Amwell Touchpoint Tablet
- All Software Versions
Fleet Monitoring (Device) Firewall Allow List Requirements
The location where the Amwell telemedicine cart resides must adhere to the following firewall requirements for the Fleet Monitoring service to function.
| REQUIRED | SERVICE | HOST | PROTOCOL | PORTS | RESOURCE | RULE |
|---|---|---|---|---|---|---|
| Mandatory | Secure Web | *.avizia.com/*.avizia.io | TCP | 443 | Secure Communication with Fleet Servers | Outgoing, established |
| Optional | NTP | Pool.ntp.org | TCP | 123 | Network Time Service for logging | Outgoing, established |
| Mandatory | DNS | Local DNS Server | UDP | 53 | Domain Name Service | Outgoing |
Fleet Monitoring (Device) Firewall Allow List Requirements
(For more restrictive networks)
| REQUIRED | SERVICE | HOST | PROTOCOL | PORT | RESOURCE | RULE |
|---|---|---|---|---|---|---|
| Mandatory | Secure Web | 18.204.64.0/27 (18.204.64.1-18.204.64.30) | TCP | 443 | Secure Communication with Fleet Servers | Outgoing, established |
| Optional | NTP | Pool.ntp.org | TCP | 123 | Network Time Service for logging | Outgoing, established |
| Mandatory | DNS | Local DNS Server | UDP | 53 | Doman Name Service | Outgoing |
Amwell Cloud Endpoint Registration Requirements
For Amwell Cloud Endpoint Registration, click here to review the mandatory and recommended requirements for our Partner’s calling network.
Note: All IP addresses required for Amwell Cloud Registration are in the United States, however, some Security Location Services may identify the IPs as coming from Oslo, Norway due to our Partner’s registration as a corporation.
Network Requirements
- Depending on the wireless network settings, the cart may use a dedicated radio for Fleet Monitoring. Contact your Implementation Manager for details.
- The bandwidth requirements for Fleet Monitoring are negligible.
Effects on Cart Battery
The battery drain due to Fleet Monitoring related communications both when the cart is active and inactive are negligible.