System and Network Requirements - Amwell Kiosk

This documentation was last updated on: 3/20/2024 3:13:04 PM (UTC).

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Please find the System and Network requirements for Amwell Kiosk below. Please click here to view Amwell’s full list of Products and their network requirements.

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Amwell Kiosk

This section provides the system and network requirements needed to enable an Amwell Kiosk for your organization.

Kiosk Access

To ensure sufficient video quality, a wired internet connection is required.
The following are the minimum network connection properties
- Upload: 5 Mb/s or greater
- Download: 5 Mb/s or greater
- Ping Latency: 30 msec or lesser
- Network Jitter: 10 msec or lesser
- All the necessary firewall port access settings

Port Access & Network Connectivity

Enhanced Video URLs:

*.myonlinecare.net
*.vidyoconnect.com

Port	IP Addresses & URLs	Specification	Details
Enhanced Video
TCP Port 80, 443	207.211.35.128/25 207.211.42.128/25 207.211.52.0/24 70.42.136.0/23 70.42.251.0/24	HTTPS: Outbound to Vidyo Portal	Enhanced Video Client SSL connection for authentication and Vidyo Proxy
TCP Port 17992	70.42.136.0/23 70.42.251.0/24	EMCP: Outbound to Portal	Proprietary control messaging for Client connection to Vidyo Manager
TCP Port 17990	70.42.136.0/23 70.42.251.0/24	SCIP: Outbound to Portal & Router	Proprietary control messaging for Client connection to Vidyo Router
UDP Ports: 50000-65535	70.42.136.0/23 70.42.251.0/24 50.224.88.0/23 209.49.0.128/25	RTP/sRTP/RTCP: Bi-Directional to and from Vidyo Router	A/V media stream from clients (6 ports per client). RTP and RTCP pair for each audio and video stream
TCP Ports: 80, 443	207.211.35.128/25 207.211.42.128/25 207.211.47.128/25 207.211.52.0/24 70.42.136.0/23 70.42.251.0/24 50.224.88.0/23 209.49.0.128/25	HTTP/HTTPS outbound to web application	Browser SSL client connections to main website and DR locations