Study: Telemedicine adoption up, provider-to-provider visits popular HIMSS Analytics Study reveals telehealth drivers and use cases for health systems

Roughly 61% of health systems have adopted some sort of telehealth in 2016, up 3.5% from 2015, according to the new HIMSS Analytics 2016 Telemedicine Study. The study surveyed 243 healthcare IT leaders in the U.S. and the overwhelming consensus was that telehealth is becoming more and more popular. So, why are health systems adopting telehealth more and more?

     Percent of Respondents with a Telemedicine Solution

Percent of respondents with a telemedicine solution

Fill gaps in care

The steady increase in adoption year-over-year demonstrates how essential telehealth is becoming to health systems.  According to the same HIMSS study, the largest driving factor behind telehealth adoption in health systems continues to be filling gaps in patient care.

Provide new services

Interestingly, health systems are also adopting telehealth to provide services that are otherwise not available—this has been the key driver to growth each year since 2014. This is especially important when on-site physicians need to connect with specialists who may not be available on-site. At American Well, we have developed a product specifically for this type of provider-to-provider interaction called the Telemed Tablet.

Get providers and patients to connect more

Health Systems are also using two-way video telehealth more for provider-to-provider communications than for provider-to-patient interactions. According to the HIMSS Analytics survey, 43% of respondents use two-way video for provider-to-provider visits, while 38% use it to for provider-to-patient encounters. What’s even more interesting is that almost all these interactions are happening via desktops, while video visits via mobile and tablet platforms still remain relatively limited.


        Source: HIMSS Analytics 2016 Telemedicine Study


Increase access to care

Another driver of telehealth adoption for health systems—and the only driver that has not appeared in years prior—is increasing 24/7 access to care. This signifies that health systems are using telehealth as an on-demand service outside of the typical “office hours.”

These four drivers are not only causing health systems to adopt telehealth, but motivating health systems that already use telehealth to invest further. According to the study, 25% of respondents who have not yet invested in telehealth plan to do so within the next two years, while 26% of those who already have some sort of telehealth service in place plan to invest further in the same time period. Of those organizations that plan to invest in telehealth, 60% plan to do so within the next 12 months.

Timeframe to Purchase Telemedicine Solution


While it comes as no surprise that telehealth services are on the rise with health systems, the HIMSS Analytics study shines a light on what is driving this adoption, and how health systems plan on using it now and in the future.