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As the use of telehealth visits and other forms of virtual care skyrocketed during the pandemic, no longer is virtual care viewed as an episodic, one-time-only transaction for urgent care. Instead, it has evolved into a vehicle that supports the broader goals of longitudinal care.
But virtual access and digital touchpoints alone won’t provide the value patients seek. To compete in a post-COVID environment, health payers must provide five critical components of a care delivery model, including:
- Easy access to care—anytime and anywhere
- Unparalleled expertise across specialties
- Personalized care from start to finish, with the ability to monitor conditions remotely
- Speed to insight, including options for ordering and viewing laboratory and imaging tests digitally
- Results patients can trust
The future of care delivery will depend on access to medical expertise anytime, anywhere, with direct human contact at the right level—virtually. Read more in our white paper.