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Insights from a Texas Children’s Health Plan Membership Survey
More than 74 million people receive their health coverage from Medicaid, making the state-led program the single largest health insurer in the United States. Due to the program’s eligibility requirements, which are primarily income-based but also cover certain disabilities and medical conditions, the population served by Medicaid is characterized by a distinctive patchwork of health, social, and economic need.
Texas Children’s Health Plan (TCHP), a Houston-based Medicaid plan affiliated with Texas Children’s Hospital, first turned to telehealth in an effort to improve access for its membership, which comprises some 500,000 children and pregnant women across Southeast Texas. After discovering that less than 50% of its members had ever seen a provider from Texas Children’s Hospital, TCHP partnered with Amwell to launch a 24/7 telehealth service to make it easier for members to access no-cost in-network urgent care.