Creating a Digitally Enabled Consumer-Centric Healthcare Organization
Goldman Sachs estimates that digitizing healthcare could save $305 billion in healthcare costs, with up to $200 billion coming from improved management of chronic diseases.
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Healthcare has always been slow to recognize and adopt digital consumer trends. Our patients regularly hail cars, order everything from socks to Thai food, and send money to friends and loved ones, all from their cell phones. Yet healthcare providers still require paper forms, calls to schedule appointments, and in-person visits. While slow to change, there are indications that healthcare is ready to embrace technology that puts the consumer at the center of care delivery.