Unlocking the Quadruple Aim with Automated Virtual Care

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Health organizations face substantial challenges in delivering a great care experience, while achieving important clinical and financial outcomes. Amwell and Conversa are leading an unprecedented transformation in healthcare by breaking down the silos separating physical, virtual, and digital care and are unlocking the potential of digital technology to reduce costs, improve outcomes, and transform the patient and clinician experience.

During this session with Nick Patel, MD, Chief Digital Officer, Prisma Health, and Deborah Muro, Chief Information Officer, El Camino Hospital, we discussed the potential to unlock the quadruple aim with automated virtual care.

  • Quality of Care – The ‘space between visits’ is our biggest opportunity to improve outcomes. Automated clinical programs and patient monitoring improve treatment adherence, generate valuable clinical insights, and speed up our ability to identify warning signs before they snowball.
  • Cost of Care – Combining synchronous virtual care and automated clinical programs enables healthcare organizations to design treatment plans that maximize clinicians’ time and meet patients where they are, increasing efficiency and patient adherence and reducing costs.
  • Patient / Member Experience – For decades, consumers have endured a healthcare experience that is fragmented, time-consuming, and difficult to navigate. Now, the blend of digital and in-person experiences is empowering and supporting patients as they care for their health.
  • Clinician Experience – Clinicians are burned out from too much admin work and troubleshooting. Combining automated care and virtual care empowers them to maximize their time with patients, leverage clinical data, optimize care plans, and scale their impact.

Amwell powers telemedicine services for some of the nation's leading healthcare organizations

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Brian Wayling Assistant Vice President, Telehealth, Intermountain Healthcare

“Working with Amwell allowed us to launch Connect Care quickly, with a user interface that is easy...”

“Working with Amwell allowed us to launch Connect Care quickly, with a user interface that is easy for our patients to navigate. Support from the Amwell Medical Group also gave us the ability to provide 24/7/365 care for patients right out of the gate, and continues to ensure our service is always available with a wait time of five minutes or less. We appreciate the support and ongoing innovation that working with Amwell provides for our product.”

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Carey Officer Operational Vice President, Nemours Children's Health System

“Amwell’s platform is so easy for families and providers to use; it was a natural fit for Nemours.”

“Nemours puts patients and families at the center of everything we do, so as we started to think about providing care virtually it was absolutely essential that we still be able to deliver that type of patient and family-centered care. Amwell’s platform is so easy for families and providers to use; it was a natural fit for Nemours. Amwell continues to be the innovative leader in the telehealth space and continues to adopt to our changing needs.”

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Dr. Lo-Fu Tan Associate Medical Director of On Demand Medicine, Southwest Medical Associates

“Together we are making telemedicine an important and new entry point into our healthcare system...”

“Amwell’s approach to telehealth makes the products and services better. When we all share our knowledge and solutions, we advance the industry. Together we are making telemedicine an important and new entry point into our healthcare system, further advancing healthcare options for our patients.”