The Need Has Never Been Greater: How Telepsychiatry Can Help Address Emergency Department Boarding and Long Wait Times, and Improve Patient Outcomes

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In October 2021, there were a total of 716 behavioral health patients being boarded in one of the 57 hospital emergency departments (ED) in Massachusetts1. Unfortunately, this problem is not unique to Massachusetts. Across the country patients are waiting days for an ED or inpatient psychiatry consult. The country-wide psychiatry shortage, coupled with an ongoing mental health crisis, are exacerbating the issue, and causing long wait times for in-hospital mental health care, and also prolonging wait times for critical medical conditions in the ED, further adding to provider burnout and frustration.

How do we solve for this?

In this webinar, you’ll hear how two hospitals—Cleveland Clinic Indian River and Dignity Health—are using telepsychiatry services to significantly increase access to psychiatrists and improve wait times for mental healthcare in the ED and inpatient settings.

Learning Objectives

During this session, subject-matter experts will discuss:

  • How ED boarding has decreased, and access has improved, for mental healthcare patients
  • How response time has dramatically improved, dropping from 24 hours to less than 40 minutes on the medical floors and less than 30 minutes in the ED
  • How each health system improved provider turnover rates and addressed burnout through telepsychiatry
  • How you can implement a similar program that meets your organization’s needs

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