The Future of Care Delivery: 5 Critical Components for Virtual Care Transformation

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As the use of telehealth visits and other forms of virtual care skyrocketed during the pandemic, no longer is virtual care viewed as an episodic, one-time-only transaction for urgent care. Instead, it has evolved into a vehicle that supports the broader goals of longitudinal care.

But virtual access and digital touchpoints alone won’t provide the value patients seek. To compete in a post-COVID environment, health payers must provide five critical components of a care delivery model, including:

  • Easy access to care—anytime and anywhere
  • Unparalleled expertise across specialties
  • Personalized care from start to finish, with the ability to monitor conditions remotely
  • Speed to insight, including options for ordering and viewing laboratory and imaging tests digitally
  • Results patients can trust

The future of care delivery will depend on access to medical expertise anytime, anywhere, with direct human contact at the right level—virtually. Read more in our white paper.


Amwell powers telemedicine services for some of the nation's leading healthcare organizations

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Brian Wayling Assistant Vice President, Telehealth, Intermountain Healthcare

“Working with Amwell allowed us to launch Connect Care quickly, with a user interface that is easy...”

“Working with Amwell allowed us to launch Connect Care quickly, with a user interface that is easy for our patients to navigate. Support from the Amwell Medical Group also gave us the ability to provide 24/7/365 care for patients right out of the gate, and continues to ensure our service is always available with a wait time of five minutes or less. We appreciate the support and ongoing innovation that working with Amwell provides for our product.”

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Carey Officer Operational Vice President, Nemours Children's Health System

“Amwell’s platform is so easy for families and providers to use; it was a natural fit for Nemours.”

“Nemours puts patients and families at the center of everything we do, so as we started to think about providing care virtually it was absolutely essential that we still be able to deliver that type of patient and family-centered care. Amwell’s platform is so easy for families and providers to use; it was a natural fit for Nemours. Amwell continues to be the innovative leader in the telehealth space and continues to adopt to our changing needs.”

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Dr. Lo-Fu Tan Associate Medical Director of On Demand Medicine, Southwest Medical Associates

“Together we are making telemedicine an important and new entry point into our healthcare system...”

“Amwell’s approach to telehealth makes the products and services better. When we all share our knowledge and solutions, we advance the industry. Together we are making telemedicine an important and new entry point into our healthcare system, further advancing healthcare options for our patients.”