Telehealth, COVID-19, and the Future of Healthcare: Findings from Amwell’s 2020 Survey of Physicians and Consumers

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COVID-19 has created a momentous inflection point for virtual care. As many brick-and-mortar facilities closed their doors at the height of the pandemic, health care organizations were forced to shift the way they delivered care—and members had to change the way they received it. What followed was an unprecedented explosion of virtual care adoption that will forever alter the health care landscape.

To better understand what happened during the pandemic—and its impact on the future of health care—Amwell fielded two surveys focused on consumer and provider adoption of telehealth.

During this webinar, Mary Modahl, Chief Marketing Officer at Amwell, discusses the results of these surveys and digs deeper into the shift in consumer perceptions around virtual care for chronic care management and more.

Attendees will learn about:

  • The survey data, including how 59% of consumers had their first video visit during COVID-19
  • How virtual primary care sentiments vary by generation and insurance plan
  • The shift in consumer perceptions around virtual care for chronic care management and more
  • How health insurance providers can improve member engagement to drive telehealth awareness
  • Unprecedented physician adoption of telehealth and what it means for network providers

Amwell powers telemedicine services for some of the nation's leading healthcare organizations

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Brian Wayling Assistant Vice President, Telehealth, Intermountain Healthcare

“Working with Amwell allowed us to launch Connect Care quickly, with a user interface that is easy...”

“Working with Amwell allowed us to launch Connect Care quickly, with a user interface that is easy for our patients to navigate. Support from the Amwell Medical Group also gave us the ability to provide 24/7/365 care for patients right out of the gate, and continues to ensure our service is always available with a wait time of five minutes or less. We appreciate the support and ongoing innovation that working with Amwell provides for our product.”

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Carey Officer Operational Vice President, Nemours Children's Health System

“Amwell’s platform is so easy for families and providers to use; it was a natural fit for Nemours.”

“Nemours puts patients and families at the center of everything we do, so as we started to think about providing care virtually it was absolutely essential that we still be able to deliver that type of patient and family-centered care. Amwell’s platform is so easy for families and providers to use; it was a natural fit for Nemours. Amwell continues to be the innovative leader in the telehealth space and continues to adopt to our changing needs.”

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Dr. Lo-Fu Tan Associate Medical Director of On Demand Medicine, Southwest Medical Associates

“Together we are making telemedicine an important and new entry point into our healthcare system...”

“Amwell’s approach to telehealth makes the products and services better. When we all share our knowledge and solutions, we advance the industry. Together we are making telemedicine an important and new entry point into our healthcare system, further advancing healthcare options for our patients.”