Investing in the Future of Virtual Care: Insights from a Survey of Payers and Providers

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After a year of unprecedented growth, telehealth is rapidly expanding beyond video visits to include a host of virtual, hybrid, and automated care experiences. Amid this shifting landscape — and a lingering pandemic — many health systems and health plans are revisiting their long-term telehealth strategy, weighing the needs of consumers and clinicians, and plotting their next steps and future investments.

In a new survey of payers and providers from Amwell and HIMSS Analytics, more than 300 senior executives and frontline clinicians offer a window into their current thinking and a glimpse of what’s to come for digital care delivery.

In this webinar, led by health innovation reporter Jessica DaMassa of WTF Health, Amwell’s telehealth experts including Ali Hyatt, VP of marketing, and Jalpa Sheth, director of health plan solutions, will review the key insights from the survey, discuss the implications for the industry, and share trends they are seeing from leading healthcare organizations across the country.


Amwell powers telemedicine services for some of the nation's leading healthcare organizations

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Brian Wayling Assistant Vice President, Telehealth, Intermountain Healthcare

“Working with Amwell allowed us to launch Connect Care quickly, with a user interface that is easy...”

“Working with Amwell allowed us to launch Connect Care quickly, with a user interface that is easy for our patients to navigate. Support from the Amwell Medical Group also gave us the ability to provide 24/7/365 care for patients right out of the gate, and continues to ensure our service is always available with a wait time of five minutes or less. We appreciate the support and ongoing innovation that working with Amwell provides for our product.”

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Carey Officer Operational Vice President, Nemours Children's Health System

“Amwell’s platform is so easy for families and providers to use; it was a natural fit for Nemours.”

“Nemours puts patients and families at the center of everything we do, so as we started to think about providing care virtually it was absolutely essential that we still be able to deliver that type of patient and family-centered care. Amwell’s platform is so easy for families and providers to use; it was a natural fit for Nemours. Amwell continues to be the innovative leader in the telehealth space and continues to adopt to our changing needs.”

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Dr. Lo-Fu Tan Associate Medical Director of On Demand Medicine, Southwest Medical Associates

“Together we are making telemedicine an important and new entry point into our healthcare system...”

“Amwell’s approach to telehealth makes the products and services better. When we all share our knowledge and solutions, we advance the industry. Together we are making telemedicine an important and new entry point into our healthcare system, further advancing healthcare options for our patients.”