How Norman Regional Health System Activated Virtual Care Amid COVID-19

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Norman Regional Health System, a rural health system in Oklahoma, needed to quickly activate telehealth during the COVID-19 pandemic to provide ongoing care to existing patients. The health system already had an on-demand telehealth program in place and recently launched virtual scheduled visits for specialty care.

Read the case study to find out how Norman Regional quickly scaled its scheduled telehealth program, including how it:

  • Went from one provider using scheduled visits to nearly 200 in 72 hours
  • Implemented a train-the-trainer model to quickly onboard providers and reduce bottlenecks
  • Saw a four-fold month-over-month increase in virtual visit volumes
  • Leveraged scheduled telehealth visits to keep its doors open during the pandemic

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Brian Wayling Assistant Vice President, Telehealth, Intermountain Healthcare

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Carey Officer Operational Vice President, Nemours Children's Health System

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Dr. Lo-Fu Tan Associate Medical Director of On Demand Medicine, Southwest Medical Associates

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