How Netsmart uses a combination of healthcare technology, policy and integrated care and data sharing to tackle the opioid crisis

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Netsmart, one of the longest-standing healthcare IT companies in the country, designed an electronic health record (EHR) to address substance use disorders, specifically opioid addiction.  Netsmart partnered with Amwell to integrate telehealth into this substance use-specific EHR. Through this integration, providers can initiate virtual visits within the EHR via on-demand or scheduled visits.

Read this case study to learn how this integration:

  • Provides health systems with better access to psychiatrists and addiction specialists
  • Allows ED physicians to make better decisions regarding substance use and behavioral health
  • Helped a health system reduce ED wait times, achieving a 33% reduction in costs for consumers
  • Combines telehealth, opioid registries, and quality indicators to meet the payment of value-based care for opioid addiction

Amwell powers telemedicine services for some of the nation's leading healthcare organizations

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Brian Wayling Assistant Vice President, Telehealth, Intermountain Healthcare

“Working with Amwell allowed us to launch Connect Care quickly, with a user interface that is easy...”

“Working with Amwell allowed us to launch Connect Care quickly, with a user interface that is easy for our patients to navigate. Support from the Amwell Medical Group also gave us the ability to provide 24/7/365 care for patients right out of the gate, and continues to ensure our service is always available with a wait time of five minutes or less. We appreciate the support and ongoing innovation that working with Amwell provides for our product.”

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Carey Officer Operational Vice President, Nemours Children's Health System

“Amwell’s platform is so easy for families and providers to use; it was a natural fit for Nemours.”

“Nemours puts patients and families at the center of everything we do, so as we started to think about providing care virtually it was absolutely essential that we still be able to deliver that type of patient and family-centered care. Amwell’s platform is so easy for families and providers to use; it was a natural fit for Nemours. Amwell continues to be the innovative leader in the telehealth space and continues to adopt to our changing needs.”

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Dr. Lo-Fu Tan Associate Medical Director of On Demand Medicine, Southwest Medical Associates

“Together we are making telemedicine an important and new entry point into our healthcare system...”

“Amwell’s approach to telehealth makes the products and services better. When we all share our knowledge and solutions, we advance the industry. Together we are making telemedicine an important and new entry point into our healthcare system, further advancing healthcare options for our patients.”