Dignity Health is one of the nation’s largest health systems and operates one of the largest hospital-based telehealth networks, known as Dignity Health Telemedicine Network (DHTN). While providing a range of telehealth services to its emergency department (EDs), DHTN began to notice that EDs had limited access to specialty behavioral health providers, which led to long wait times for both patients and providers who needed psychiatric consults.
Read this case study to learn how DHTN partnered with Aligned Telehealth, a division of Amwell, to provide 24/7 access to acute behavioral health providers, and how that partnership led to:
- A reduction in bedside response time to under 50 minutes
- A decrease in the average case time for a patient
- A discharge recommendation rate of approximately 40%
- A new focus on the standardization of behavioral healthcare