How Dignity Health Leveraged Telepsychiatry in the Emergency Department to Reduce Response Time and Cost

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Dignity Health is one of the nation’s largest health systems and operates one of the largest hospital-based telehealth networks, known as Dignity Health Telemedicine Network (DHTN). While providing a range of telehealth services to its emergency department (EDs), DHTN began to notice that EDs had limited access to specialty behavioral health providers, which led to long wait times for both patients and providers who needed psychiatric consults.

Read this case study to learn how DHTN partnered with Aligned Telehealth, a division of Amwell, to provide 24/7 access to acute behavioral health providers, and how that partnership led to:

  • A reduction in bedside response time to under 50 minutes
  • A decrease in the average case time for a patient
  • A discharge recommendation rate of approximately 40%
  • A new focus on the standardization of behavioral healthcare

Amwell powers telemedicine services for some of the nation's leading healthcare organizations

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Brian Wayling Assistant Vice President, Telehealth, Intermountain Healthcare

“Working with Amwell allowed us to launch Connect Care quickly, with a user interface that is easy...”

“Working with Amwell allowed us to launch Connect Care quickly, with a user interface that is easy for our patients to navigate. Support from the Amwell Medical Group also gave us the ability to provide 24/7/365 care for patients right out of the gate, and continues to ensure our service is always available with a wait time of five minutes or less. We appreciate the support and ongoing innovation that working with Amwell provides for our product.”

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Carey Officer Operational Vice President, Nemours Children's Health System

“Amwell’s platform is so easy for families and providers to use; it was a natural fit for Nemours.”

“Nemours puts patients and families at the center of everything we do, so as we started to think about providing care virtually it was absolutely essential that we still be able to deliver that type of patient and family-centered care. Amwell’s platform is so easy for families and providers to use; it was a natural fit for Nemours. Amwell continues to be the innovative leader in the telehealth space and continues to adopt to our changing needs.”

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Dr. Lo-Fu Tan Associate Medical Director of On Demand Medicine, Southwest Medical Associates

“Together we are making telemedicine an important and new entry point into our healthcare system...”

“Amwell’s approach to telehealth makes the products and services better. When we all share our knowledge and solutions, we advance the industry. Together we are making telemedicine an important and new entry point into our healthcare system, further advancing healthcare options for our patients.”