From Virtual Care to Hybrid Care: COVID-19 and the Future of Healthcare

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Insights from the 2020 Amwell Physician and Consumer Survey

While healthcare has been slow to embrace telehealth, the COVID-19 pandemic quickly broke down barriers to adoption and ushered in unprecedented telehealth usage by both consumers and providers. Not only was there a surge in usage, but there was also a distinct shift in how telehealth was being used by both parties. This shift signals an industry-wide transition toward a hybrid care model in which providers, payers, and innovators will need to think differently about how they integrate virtual and in-person care in the future.

Read the findings from Amwell’s 2020 Physician and Consumer Survey for a deeper look into what happened during the pandemic—including how consumer and physician experiences, behaviors, and expectations shifted—and to better understand the quickly evolving role virtual care will play in healthcare. In addition to new survey data, the eBook covers:

  • How COVID-19 has accelerated hybrid care models that combine in-person and virtual care
  • The importance of usability in provider and consumer adoption of telehealth technology
  • How consumer access to virtual care and the know-how to leverage it remain highly uneven
  • How, when, and how much consumers and providers plan to use virtual care in the future
  • Strategic questions organizations should consider to influence the future direction of virtual care

Amwell powers telemedicine services for some of the nation's leading healthcare organizations

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Brian Wayling Assistant Vice President, Telehealth, Intermountain Healthcare

“Working with Amwell allowed us to launch Connect Care quickly, with a user interface that is easy...”

“Working with Amwell allowed us to launch Connect Care quickly, with a user interface that is easy for our patients to navigate. Support from the Amwell Medical Group also gave us the ability to provide 24/7/365 care for patients right out of the gate, and continues to ensure our service is always available with a wait time of five minutes or less. We appreciate the support and ongoing innovation that working with Amwell provides for our product.”

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Carey Officer Operational Vice President, Nemours Children's Health System

“Amwell’s platform is so easy for families and providers to use; it was a natural fit for Nemours.”

“Nemours puts patients and families at the center of everything we do, so as we started to think about providing care virtually it was absolutely essential that we still be able to deliver that type of patient and family-centered care. Amwell’s platform is so easy for families and providers to use; it was a natural fit for Nemours. Amwell continues to be the innovative leader in the telehealth space and continues to adopt to our changing needs.”

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Dr. Lo-Fu Tan Associate Medical Director of On Demand Medicine, Southwest Medical Associates

“Together we are making telemedicine an important and new entry point into our healthcare system...”

“Amwell’s approach to telehealth makes the products and services better. When we all share our knowledge and solutions, we advance the industry. Together we are making telemedicine an important and new entry point into our healthcare system, further advancing healthcare options for our patients.”