Everyone’s Using Telehealth: Breaking Through the Barriers to Drive Emphatic Engagement for Consumers and Providers

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Prior to COVID-19, a good percentage of Americans had never used telehealth to see a doctor, and could barely imagine the scope of how it could be used. Similarly, provider adoption of telehealth was slow and limited primarily to early adopters and clinical champions. But the pandemic has changed everything. Consumer and physician knowledge and adoption of telehealth has skyrocketed, and we are now faced with exciting opportunities—and new barriers—to continued telehealth adoption among these two key stakeholder groups.

In this webinar, Ali Hyatt, Vice President of Marketing at Amwell, breaks down the top 10 lessons for making consumers and providers love telehealth beyond the pandemic. Utilizing data on consumer and physician sentiments and lessons from other industries in the digital era, she dives into tangible tactics for engaging providers and consumers in telehealth, including:

  • How to address the gap between trying telehealth and loving telehealth
  • Engage consumers in virtual care during key parts of the care journey
  • Using targeted messaging to reach different populations
  • Setting physicians up for success through digital staff support and engagement tactics
  • Leveraging best practices to drive physician adoption
  • Key learnings from the online shifts for banking, shoe shopping and furniture buying

Amwell powers telemedicine services for some of the nation's leading healthcare organizations

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Brian Wayling Assistant Vice President, Telehealth, Intermountain Healthcare

“Working with Amwell allowed us to launch Connect Care quickly, with a user interface that is easy...”

“Working with Amwell allowed us to launch Connect Care quickly, with a user interface that is easy for our patients to navigate. Support from the Amwell Medical Group also gave us the ability to provide 24/7/365 care for patients right out of the gate, and continues to ensure our service is always available with a wait time of five minutes or less. We appreciate the support and ongoing innovation that working with Amwell provides for our product.”

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Carey Officer Operational Vice President, Nemours Children's Health System

“Amwell’s platform is so easy for families and providers to use; it was a natural fit for Nemours.”

“Nemours puts patients and families at the center of everything we do, so as we started to think about providing care virtually it was absolutely essential that we still be able to deliver that type of patient and family-centered care. Amwell’s platform is so easy for families and providers to use; it was a natural fit for Nemours. Amwell continues to be the innovative leader in the telehealth space and continues to adopt to our changing needs.”

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Dr. Lo-Fu Tan Associate Medical Director of On Demand Medicine, Southwest Medical Associates

“Together we are making telemedicine an important and new entry point into our healthcare system...”

“Amwell’s approach to telehealth makes the products and services better. When we all share our knowledge and solutions, we advance the industry. Together we are making telemedicine an important and new entry point into our healthcare system, further advancing healthcare options for our patients.”