Consumers Demand Technology: Virtual Care Strategy Before and After COVID-19

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A Glimpse into United Healthcare’s Health Plan of Nevada and Optum’s Southwest Medical Associates Virtual Care Partnership

The ongoing COVID-19 pandemic has reminded the healthcare industry that we are stronger when we work together, and there is no better example than the long-standing partnership between UnitedHealthcare’s Health Plan of Nevada and Optum’s Southwest Medical Associates. True pioneers in the industry, these two organizations have been providing collaborative virtual care for more than a decade, and their innovative relationship positioned them to respond swiftly and thoughtfully from the onset of the pandemic and will continue to allow them to be pioneers in the future of healthcare.

When COVID-19 began to spread across the country, Health Plan of Nevada and Southwest Medical Associates, a multi-specialty group based in Las Vegas, activated quickly and built upon their partnership to deliver virtual primary and specialty care when physical healthcare facilities were largely shut down.

During this webinar, leaders from both organizations will detail their strategy for virtual care, visions for the future of healthcare, and how this integrated approach has allowed them to:

  • Surpass 170K+ visits with 50,000+ during COVID
  • Provide virtual specialty care (including pediatrics, OB-GYN, and rheumatology) in multiple states
  • Support 6+ partner Optum organizations in quickly launching telehealth
  • Waive co-pays and initiate outreach to drive patients to the virtual care platform
  • Enroll 600+ primary and specialty care providers in telehealth to care for Medicare, Medicaid, and commercial members
  • Think strategically about the growth and expansion of virtual care

Amwell powers telemedicine services for some of the nation's leading healthcare organizations

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Brian Wayling Assistant Vice President, Telehealth, Intermountain Healthcare

“Working with Amwell allowed us to launch Connect Care quickly, with a user interface that is easy...”

“Working with Amwell allowed us to launch Connect Care quickly, with a user interface that is easy for our patients to navigate. Support from the Amwell Medical Group also gave us the ability to provide 24/7/365 care for patients right out of the gate, and continues to ensure our service is always available with a wait time of five minutes or less. We appreciate the support and ongoing innovation that working with Amwell provides for our product.”

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Carey Officer Operational Vice President, Nemours Children's Health System

“Amwell’s platform is so easy for families and providers to use; it was a natural fit for Nemours.”

“Nemours puts patients and families at the center of everything we do, so as we started to think about providing care virtually it was absolutely essential that we still be able to deliver that type of patient and family-centered care. Amwell’s platform is so easy for families and providers to use; it was a natural fit for Nemours. Amwell continues to be the innovative leader in the telehealth space and continues to adopt to our changing needs.”

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Dr. Lo-Fu Tan Associate Medical Director of On Demand Medicine, Southwest Medical Associates

“Together we are making telemedicine an important and new entry point into our healthcare system...”

“Amwell’s approach to telehealth makes the products and services better. When we all share our knowledge and solutions, we advance the industry. Together we are making telemedicine an important and new entry point into our healthcare system, further advancing healthcare options for our patients.”