Cleveland Clinic Indian River Hospital Improves Acute Behavioral Health Access and Response Time With Telepsychiatry

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Cleveland Clinic Indian River Hospital, located in Vero Beach, Florida, had its staff psychiatrists caring for both inpatient and emergency department (ED) behavioral health patients. The model was causing major issues for the hospital, including ED consults being delayed, inappropriate discharges and admissions, and high turnover among staff psychiatrists. Indian River Hospital partnered with Aligned Telehealth, a division of Amwell, to provide virtual acute psychiatry consults within the ED. Read this case study to learn how Cleveland Clinic Indian River Hospital leveraged acute telepsychiatry to:

  • Reduce the average ED response time from 24+ hours to less than 30 minutes.
  • Reduce average time to transfer out of the ED to less than 4 hours
  • Conduct more than 220 telepsychiatry consults per month
  • Dramatically improve staff psychiatrist turnover

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