Pivoting to Scheduled Virtual Visits During COVID-19 Builds Momentum for Future Growth
The health system scaled its virtual visit program to quickly expand access to patients by implementing scheduled virtual visits across nearly every department.
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As COVID-19 began to spread across the Northeast, Penn State Health, a multi-hospital health system serving central Pennsylvania, saw in-person visits to its hospitals and clinics drop by 80%. In a matter of weeks, the health system scaled its virtual visit program to quickly expand access to patients. This included implementing scheduled virtual visits across nearly every department—from dermatology to internal medicine—to ensure the continuation of care as facilities closed their doors.
Read this case study to learn how Penn State Health:
- Onboarded more than 4,600 providers and staff onto its telehealth platform
- Quickly converted in-person and phone visits to video visits
- Supported a 2,200% increase in scheduled and on-demand virtual visits
- Plans to optimize its virtual visit program in the future