Bridging the Payer-provider Virtual Care Gap

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Thursday, June 9th at 12pm CT
Audience: Health Systems & Health Plans

Description: Payers and providers within an integrated delivery network (IDN) all share the common goals of better outcomes, reduced costs, and an improved patient-provider experience. The more innovative IDNs, like University of Pittsburgh Medical Center (UPMC) in Pennsylvania, recognize the potential of virtual care cross-collaboration in achieving these goals. UPMC, who offers virtual care through UPMC Health Plan, has been an innovator in telehealth since 2015 when it began providing virtual urgent care to members. Today, UPMC has grown its program to include dozens of use cases, including impactful care management programs for pregnancy, behavioral health, pediatrics and more. As UPMC Health Plan’s virtual care strategy evolved, it began to identify new opportunities that bridge the gap between payer and provider and strengthen the care both can provide to members and patients. In this webinar, telehealth team leads from the payer and provider side of UPMC will discuss this budding virtual care partnership within the IDN, and how the health plan and hospitals are working together to use virtual care to positively impact the organization’s mission and goals.


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Brian Wayling Assistant Vice President, Telehealth, Intermountain Healthcare

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“Working with Amwell allowed us to launch Connect Care quickly, with a user interface that is easy for our patients to navigate. Support from the Amwell Medical Group also gave us the ability to provide 24/7/365 care for patients right out of the gate, and continues to ensure our service is always available with a wait time of five minutes or less. We appreciate the support and ongoing innovation that working with Amwell provides for our product.”

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Carey Officer Operational Vice President, Nemours Children's Health System

“Amwell’s platform is so easy for families and providers to use; it was a natural fit for Nemours.”

“Nemours puts patients and families at the center of everything we do, so as we started to think about providing care virtually it was absolutely essential that we still be able to deliver that type of patient and family-centered care. Amwell’s platform is so easy for families and providers to use; it was a natural fit for Nemours. Amwell continues to be the innovative leader in the telehealth space and continues to adopt to our changing needs.”

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Dr. Lo-Fu Tan Associate Medical Director of On Demand Medicine, Southwest Medical Associates

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“Amwell’s approach to telehealth makes the products and services better. When we all share our knowledge and solutions, we advance the industry. Together we are making telemedicine an important and new entry point into our healthcare system, further advancing healthcare options for our patients.”