Insights from Amwell’s 2021 Survey of Health Plans, Hospitals and Health Systems, and Clinicians

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Building the Future of Virtual Care: Streamlined, Scalable, Sustainable

With telehealth here to stay, healthcare leaders are rethinking the role it will play in care delivery and their long-term strategy. What factors and priorities are they weighing? What do they envision for the future?

To shine a light on how stakeholders across the industry are driving the evolution of virtual care, Amwell teamed up with HIMSS Analytics to ask senior executives at hospitals, health systems, and health plans across the country about their post-pandemic strategy and their planned investments in telehealth. To keep them honest, we also surveyed frontline clinicians caring for patients in a broad range of practice settings.

The findings suggest that telehealth is entering a critical new phase. As healthcare leaders take stock of the telehealth experience of the past year, the focus is shifting from pandemic-fueled expediency to a “smart-growth” mindset that prioritizes consolidation, integration, and purposeful central planning. Based on their insights, we’ve identified three key themes that will define this new phase and the future of virtual care.


Amwell powers telemedicine services for some of the nation's leading healthcare organizations

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Brian Wayling Assistant Vice President, Telehealth, Intermountain Healthcare

“Working with Amwell allowed us to launch Connect Care quickly, with a user interface that is easy...”

“Working with Amwell allowed us to launch Connect Care quickly, with a user interface that is easy for our patients to navigate. Support from the Amwell Medical Group also gave us the ability to provide 24/7/365 care for patients right out of the gate, and continues to ensure our service is always available with a wait time of five minutes or less. We appreciate the support and ongoing innovation that working with Amwell provides for our product.”

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Carey Officer Operational Vice President, Nemours Children's Health System

“Amwell’s platform is so easy for families and providers to use; it was a natural fit for Nemours.”

“Nemours puts patients and families at the center of everything we do, so as we started to think about providing care virtually it was absolutely essential that we still be able to deliver that type of patient and family-centered care. Amwell’s platform is so easy for families and providers to use; it was a natural fit for Nemours. Amwell continues to be the innovative leader in the telehealth space and continues to adopt to our changing needs.”

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Dr. Lo-Fu Tan Associate Medical Director of On Demand Medicine, Southwest Medical Associates

“Together we are making telemedicine an important and new entry point into our healthcare system...”

“Amwell’s approach to telehealth makes the products and services better. When we all share our knowledge and solutions, we advance the industry. Together we are making telemedicine an important and new entry point into our healthcare system, further advancing healthcare options for our patients.”