5 Critical Components for Transforming Virtual Care

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How The Clinic by Cleveland Clinic is realizing the possibilities of digital health and placing specialty expertise at your members’ fingertips

COVID-19 has accelerated virtual care transformation, with consumers demanding a fully connected, highly digital and easily accessible experience. As the use of telehealth visits and other forms of virtual care skyrocketed during the pandemic, driven primarily by the need for chronic illness management and behavioral health expertise, no longer is virtual care viewed as an episodic, one-time-only transaction. Instead, it has evolved into a vehicle that supports the broader goals of longitudinal care.

Specialists across multiple disciplines collaborate to ensure patients with limited mobility, like those with neurodegenerative disease, receive expert guidance from the comfort of home. Expectant parents can access genetic counseling via telehealth—with their OBGYN on the line—to make informed decisions in partnership with their provider. And when questions arise regarding treatment plans for complex conditions, consumers now have access to the world’s leading specialists—globally—using virtual care platforms. But while 81% of consumers believe the pandemic has fundamentally changed the way they receive healthcare, virtual access and digital touchpoints alone won’t provide the value patients seek.

During this webinar, Dr. Peter Rasmussen, Chief Clinical Officer at The Clinic by Cleveland Clinic, Dr. William Morris, Executive Medical Director of Cleveland Clinic Innovations, and Frank McGillin, CEO of The Clinic by Cleveland Clinic, will discuss how five key components will be critical to providing virtual care value in 2021 and beyond—and why they should matter to health plans and employers, too.


Amwell powers telemedicine services for some of the nation's leading healthcare organizations

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Brian Wayling Assistant Vice President, Telehealth, Intermountain Healthcare

“Working with Amwell allowed us to launch Connect Care quickly, with a user interface that is easy...”

“Working with Amwell allowed us to launch Connect Care quickly, with a user interface that is easy for our patients to navigate. Support from the Amwell Medical Group also gave us the ability to provide 24/7/365 care for patients right out of the gate, and continues to ensure our service is always available with a wait time of five minutes or less. We appreciate the support and ongoing innovation that working with Amwell provides for our product.”

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Carey Officer Operational Vice President, Nemours Children's Health System

“Amwell’s platform is so easy for families and providers to use; it was a natural fit for Nemours.”

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Dr. Lo-Fu Tan Associate Medical Director of On Demand Medicine, Southwest Medical Associates

“Together we are making telemedicine an important and new entry point into our healthcare system...”

“Amwell’s approach to telehealth makes the products and services better. When we all share our knowledge and solutions, we advance the industry. Together we are making telemedicine an important and new entry point into our healthcare system, further advancing healthcare options for our patients.”