Intermountain Healthcare: Optimizing the Patient Experience Through Telehealth Interoperability

Intermountain Healthcare, a not-for-profit integrated health system headquartered in Utah, has built a robust virtual health program that includes Connect Care, its direct-to-consumer telehealth service and Connect Care Pro, its acute care program. As a healthcare innovator, Intermountain has worked diligently to put in place both patient-facing and back-end integrations needed for successful enterprise-wide telehealth […]

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Telehealth and COVID-19 Testing Clarifying the role that telehealth plays in COVID-19 testing is essential at a time when many patients are anxious and confused

Patients are increasingly confused about COVID-19 testing. At Amwell Medical Group (AMG), we have seen a sharp uptick in test-related questions and calls to our network operations center, and we wish to explain and clarify the role that telehealth plays in COVID-19 testing. The current backdrop of COVID-19 testing Although the Centers for Disease Control […]

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Telehealth and Urgent Care During COVID-19 While telehealth is well positioned to help mitigate the impact and spread of COVID-19, it is not an emergency care service

Americans who are sheltering at home and worried about COVID-19 are increasingly turning to virtual care, as are those seeking routine urgent care unrelated to COVID-19. At Amwell, we are seeing an unprecedented surge in demand for our services each day. We are working around the clock to scale capacity, onboard new providers, and ramp […]

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Will it scale? Questions to consider when assessing whether your business can scale in times of need

The COVID-19 pandemic has brought a once-in-a-lifetime test to the healthcare industry.  We have all been touched by the courageous response of healthcare workers and the broader healthcare ecosystem doing their best to prevent the spread of the virus. They all rely on technology to help them deliver care in the most efficient, cost-effective, and […]

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COVID-19 and Telehealth Regulations in the States Public health emergencies and the relaxation of state licensure rules have remade the regulatory landscape for telehealth at the state level

Changes in telehealth policy brought about by the COVID-19 pandemic are moving nearly as quickly as the pandemic itself. The declaration of a national emergency in March, the aggressive Congressional response to the crisis, and the spread of social distancing recommendations have paved the way for an unprecedented expansion of telehealth across the United States […]

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