Amwell recognized in 2021 Gartner® Market Guide for Virtual Care Solutions

Today more than ever, there is a greater awareness for all that can be done virtually within healthcare. This has led to a rapidly evolving virtual care market. Over the past year, we’ve seen incredible market consolidation, as well as a variety of new entrants – from big retail and technology players like Amazon and Walmart solidifying their healthcare footprint, to more niche players like Tia and Plume putting a stake in the ground – all vying for a piece of the virtual care pie. 

In such a tumultuous market, the latest Gartner Market Guide for Virtual Care Solutions is a welcome resource, especially for CIOs looking to better understand the market vendors and industry changes. Amwell is proud to have been identified by Gartner as a Representative Vendor in the report.  

The breadth and scope of the Amwell platform and the virtual care modalities the company natively supports, including scheduled, on-demand and asynchronous virtual visits, digital clinical encounters, remote monitoring, and provider-to-provider virtual consultations set it ahead of the competition. In fact, Amwell is the only vendor to have been identified as having ‘Primary area of focus and well-recognized in the market’ in five of the seven modality categories examined in the Virtual Care Modalities Natively Supported by Vendor Solutions section of the Gartner Market Guide.  

“It’s an honor to be recognized by Gartner as a Representative Vendor in its Market Guide for Virtual Care Solutions. Last year in response to the evolving needs of our clients as a result of the pandemic, we launched our Converge platform to not only support a wide range of digital care use cases but also to enable a seamless care experience across in-person, virtual and automated care visits,” said Roy Schoenberg, President and CEO, Amwell. “Demand for a single platform is something we’re increasingly hearing from clients as they look to replace the point solutions launched during the pandemic in preference of a single system that is more scalable, modular and supportive of the type of experience that patients and providers are after. To us, it’s validating to see what we deem as similar findings in the Gartner Market Guide.” 

The report goes on to share key findings that we believe are very much in line with Amwell’s own industry research, which found that the vast majority of hospitals and health systems want to move toward a single integrated platform for telehealth, and over 80% of providers believe investing in a fully integrated virtual or hybrid care system would have a positive impact on clinical outcomes and patient experiences.  

We believe the Gartner report underscores similar learnings, including: 

  • Transformation of the entire care journey: Per our view, the Gartner Market Guide shows that healthcare providers are shifting away from leveraging virtual care as a substitution to in-person care and are now working to find new virtual care business models that can transform the entire clinical care journey. This new care experience “integrates in-person and virtual care services, with care being delivered via the modality that is most appropriate based on individual patient needs.”  
  • Integration is key: As we understand it, the Gartner report finds that healthcare providers to scale sustainable virtual care services, enabling technologies must seamlessly integrate into clinical workflows and provide frictionless consumer experiences. The report goes on to predict that the “long-term competitiveness of virtual care vendors will hinge on their ability to achieve seamless integration and data interoperability with core clinical systems, such as EHRs.”
  • COVID-19 band-aids aren’t cutting it leading to a consolidation of vendors: It appears that conversations with Gartner clients over the past year have shown a light on the fact that CIOs are re-evaluating their digital capabilities to better align with their evolving virtual care strategy. Specifically, CIOs are prioritizing the consolidation of all of the disparate solutions launched during the pandemic. This represents a shift in the market towards a single enterprise platform that supports many modalities and use cases, rather than niche, solutions that support a single type of interaction.   

With the market changing every day, not to mention the evolving needs of patients and providers. and current demands on our healthcare system, it can be hard for healthcare provider organizations and their leaders to select the right virtual care partner. The latest Gartner Market Guide serves as a guiding light to help healthcare provider CIOs understand the current marketplace and how various vendors have been recognized when it comes to meeting today’s demands, and Amwell is proud to be recognized as a Representative Vendor. Whether you are reevaluating your current strategy or looking to launch a new one, we encourage you to read the full report.   

Download your complimentary 2021 Gartner Market Guide for Virtual Care Solutions report here. To learn more about our Converge platform, click here.  


Attribution and Disclaimers: 

Gartner, Market Guide for Virtual Care Solutions, Sharon Hakkennes, 2 November 2021 

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